Cant log in to icloud account server with new password
I recently had to change my Apple password. Since doing that Thunderbird won't sign in to my icloud account server, it keeps prompting me for my password. I've already changed the password in the account settings, and I use the new password when I am prompted, but it doesn't work. I've checked all my account settings and my new password many times, but I'm chasing my tail, nothing I've done helps. I've copied and pasted the troubleshooting information below, per your instructions. Thank you.
Application Basics
Name: Thunderbird Version: 91.13.1 Build ID: 20220908191136 Distribution ID:
Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Thunderbird/91.13.1 OS: Windows_NT 10.0 22000
Launcher Process: Enabled
Multiprocess Windows: 0/0
Fission Windows: 0/0
Disabled by default
Remote Processes: 2
Enterprise Policies: Inactive
Google Location Service Key: Missing
Google Safebrowsing Key: Missing
Mozilla Location Service Key: Missing
Safe Mode: false
Mail and News Accounts
account1:
INCOMING: account1, , (pop3) inbound.att.net:995, SSL, passwordCleartext
OUTGOING: , outbound.att.net:465, SSL, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, 0, passwordCleartext
account3:
INCOMING: account3, , (imap) imap.mail.me.com:993, SSL, passwordCleartext
OUTGOING: , smtp.mail.me.com:587, alwaysSTARTTLS, passwordCleartext, true
Calendar Settings
Home
Name
Value
Name:
Type: storage
Disabled: true
Username:
URI:
Refresh Interval:
Read-only:
Suppress Alarms:
Cache Enabled:
iMIP Identity: id1
iMIP Disabled:
iMIP Account:
Organizer Id:
Force Email Scheduling:
Popup Alarms Supported:
Alarms on Invitation Supported:
Max Alarms Per Event:
Attachment Supported:
Max Categories:
Privacy State Supported:
Priority Supported: true
Event Supported:
Task Supported:
Local Time Supported:
UTC/GMT Supported:
Auto-Scheduling Supported:
Crash Reports for the Last 3 Days
Remote Processes
Type: Count
Web Content: 1 / 8
GPU: 1
Add-ons
Name
Type
Version
Enabled
ID
Amazon.com extension 1.1 true amazondotcom@search.mozilla.org
Bing
extension
1.0
true
bing@search.mozilla.org
DuckDuckGo
extension
1.0
true
ddg@search.mozilla.org
Google
extension
1.0
true
google@search.mozilla.org
Wikipedia (en)
extension
1.0
true
wikipedia@search.mozilla.org
Security Software
Type: Name
Antivirus: McAfee VirusScan
Antispyware:
Firewall: McAfee Firewall
Graphics
Features
Compositing: WebRender
Asynchronous Pan/Zoom: wheel input enabled; touch input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (Intel)
EGL_VERSION: 1.5 (ANGLE 2.1.15727 git hash: 23851a53779d) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control IsWebglOutOfProcessEnabled: 1
WebGL 1 Driver Renderer: Google Inc. (Intel) -- ANGLE (Intel, Intel(R) Iris(R) Xe Graphics Direct3D11 vs_5_0 ps_5_0, D3D11-30.0.101.1692)
WebGL 1 Driver Version: OpenGL ES 2.0.0 (ANGLE 2.1.15727 git hash: 23851a53779d)
WebGL 1 Driver Extensions: GL_ANGLE_base_vertex_base_instance GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_no_error GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_WEBGL_video_texture
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (Intel)
EGL_VERSION: 1.5 (ANGLE 2.1.15727 git hash: 23851a53779d) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control IsWebglOutOfProcessEnabled: 1
WebGL 2 Driver Renderer: Google Inc. (Intel) -- ANGLE (Intel, Intel(R) Iris(R) Xe Graphics Direct3D11 vs_5_0 ps_5_0, D3D11-30.0.101.1692)
WebGL 2 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.15727 git hash: 23851a53779d)
WebGL 2 Driver Extensions: GL_ANGLE_base_vertex_base_instance GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_buffers_indexed GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_no_error GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_buffers_indexed GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 GL_WEBGL_video_texture
WebGL 2 Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
Direct2D: true
Target Frame Rate: 60
DirectWrite: true (10.0.22000.258)
GPU #1
Active: Yes
Description: Intel(R) Iris(R) Xe Graphics
Vendor ID: 0x8086
Device ID: 0x9a49
Driver Version: 30.0.101.1692
Driver Date: 4-3-2022
Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
Subsys ID: 09df1028
RAM: 0
GPU #2
Active: No
Description: NVIDIA GeForce MX350
Vendor ID: 0x10de
Device ID: 0x1c94
Driver Version: 30.0.15.1169
Driver Date: 2-1-2022
Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_f32b74b0d633a095\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_f32b74b0d633a095\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_f32b74b0d633a095\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_f32b74b0d633a095\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_f32b74b0d633a095\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_f32b74b0d633a095\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_f32b74b0d633a095\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_f32b74b0d633a095\nvldumd.dll
Subsys ID: 09df1028
RAM: 2048
Diagnostics
AzureCanvasBackend: direct2d 1.1
AzureCanvasBackend (UI Process): skia
AzureContentBackend: skia
AzureContentBackend (UI Process): skia
AzureFallbackCanvasBackend (UI Process): skia
CMSOutputProfile: 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Display0: 2560x1600@60Hz : Intel(R) Iris(R) Xe Graphics
DisplayCount: 1
HardwareStretching: both=1 window-only=0 full-screen-only=0 none=0 error=0
GPUProcessPid: 712
ClearType Parameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
Decision Log
HW_COMPOSITING: available by default
D3D11_COMPOSITING: available by default
DIRECT2D: available by default
D3D11_HW_ANGLE: available by default
GPU_PROCESS: available by default
WEBRENDER: available by default
WEBRENDER_QUALIFIED: available by default
WEBRENDER_COMPOSITOR: available by default
WEBRENDER_PARTIAL: available by default
WEBRENDER_SHADER_CACHE: available by default
WEBRENDER_OPTIMIZED_SHADERS: available by default
WEBRENDER_ANGLE: available by default
WEBRENDER_DCOMP_PRESENT: available by default
WEBRENDER_SOFTWARE: available by default
OMTP: disabled by default: Disabled by default
WEBGPU: disabled by default: Disabled by defaultblocked by runtime: WebGPU can only be enabled in nightly
Crash Guard Disabled Features
Workarounds
Failure Log
Media
Audio Backend: wasapi
Max Channels: 2
Preferred Sample Rate: 48000
Roundtrip latency (standard deviation): NaNms (NaN)
Output Devices
Name
Group
Vendor
State
Preferred
Format
Channels
Rate
Latency
Speakers (Realtek(R) Audio)
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Headphones (Realtek(R) Audio)
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Speakers (Realtek(R) Audio)
INTELAUDIO\FUNC_01&VEN_10EC&DEV_0236&SUBSYS_102809DF&REV_1000\5&865cdb7&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Internal AUX Jack (Intel® Smart Sound Technology for Digital Microphones)
INTELAUDIO\CTLR_DEV_A0C8&LINKTYPE_02&DEVTYPE_00&VEN_8086&DEV_AE20&SUBSYS_09DF1028&REV_0001\5&865cdb7&0&0000
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Internal AUX Jack (Intel® Smart Sound Technology for Digital Microphones)
INTELAUDIO\CTLR_DEV_A0C8&LINKTYPE_02&DEVTYPE_00&VEN_8086&DEV_AE20&SUBSYS_09DF1028&REV_0001\5&865cdb7&0&0000
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Internal AUX Jack (Intel® Smart Sound Technology for Digital Microphones)
INTELAUDIO\CTLR_DEV_A0C8&LINKTYPE_02&DEVTYPE_00&VEN_8086&DEV_AE20&SUBSYS_09DF1028&REV_0001\5&865cdb7&0&0000
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Speakers (Realtek(R) Audio)
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Speakers (Realtek(R) Audio)
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Headphones (Realtek(R) Audio)
INTELAUDIO\FUNC_01&VEN_10EC&DEV_0236&SUBSYS_102809DF&REV_1000\5&865cdb7&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Headphones (Realtek(R) Audio)
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Speakers (Realtek(R) Audio)
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Headphones (Realtek(R) Audio)
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Speakers (Realtek(R) Audio)
INTELAUDIO\FUNC_01&VEN_10EC&DEV_0236&SUBSYS_102809DF&REV_1000\5&865cdb7&0&0001
Enabled
All
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
144 - 480
Speakers (Realtek(R) Audio)
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Headphones (Realtek(R) Audio)
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Headphones (Realtek(R) Audio)
INTELAUDIO\FUNC_01&VEN_10EC&DEV_0236&SUBSYS_102809DF&REV_1000\5&865cdb7&0&0001
Unplugged
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Speakers (Realtek(R) Audio)
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Headphones (Realtek(R) Audio)
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Headphones (Realtek(R) Audio)
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Input Devices
Name
Group
Vendor
State
Preferred
Format
Channels
Rate
Latency
Jack Mic (Realtek(R) Audio)
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Jack Mic (Realtek(R) Audio)
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Jack Mic (Realtek(R) Audio)
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Jack Mic (Realtek(R) Audio)
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Jack Mic (Realtek(R) Audio)
INTELAUDIO\FUNC_01&VEN_10EC&DEV_0236&SUBSYS_102809DF&REV_1000\5&865cdb7&0&0001
Unplugged
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Jack Mic (Realtek(R) Audio)
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Microphone Array (Intel® Smart Sound Technology for Digital Microphones)
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Microphone Array (Intel® Smart Sound Technology for Digital Microphones)
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Microphone Array (Intel® Smart Sound Technology for Digital Microphones)
INTELAUDIO\CTLR_DEV_A0C8&LINKTYPE_02&DEVTYPE_00&VEN_8086&DEV_AE20&SUBSYS_09DF1028&REV_0001\5&865cdb7&0&0000
Enabled
All
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
96 - 480
Stereo Mix (Realtek(R) Audio)
INTELAUDIO\FUNC_01&VEN_10EC&DEV_0236&SUBSYS_102809DF&REV_1000\5&865cdb7&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Jack Mic (Realtek(R) Audio)
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Media Capabilities
Enumerate database
Environment Variables
MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\John Freeman\AppData\Roaming\Thunderbird\Crash Reports MOZ_CRASHREPORTER_EVENTS_DIRECTORY: C:\Users\John Freeman\AppData\Roaming\Thunderbird\Profiles\65dovkha.default-release\crashes\events MOZ_CRASHREPORTER_PING_DIRECTORY: C:\Users\John Freeman\AppData\Roaming\Thunderbird\Pending Pings MOZ_CRASHREPORTER_RESTART_ARG_0: C:\Program Files\Mozilla Thunderbird\thunderbird.exe MOZ_CRASHREPORTER_STRINGS_OVERRIDE: C:\Program Files\Mozilla Thunderbird\crashreporter-override.ini
Important Modified Preferences
browser.search.region: US
extensions.lastAppVersion: 91.13.1
font.internaluseonly.changed: false
font.name.monospace.el: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.monospace.el: 14
font.size.monospace.x-cyrillic: 14
font.size.monospace.x-unicode: 14
font.size.monospace.x-western: 14
font.size.variable.el: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.crash-guard.status.wmfvpxvideo: 2
gfx.crash-guard.wmfvpxvideo.appVersion: 91.13.1
gfx.crash-guard.wmfvpxvideo.deviceID: 0x9a49
gfx.crash-guard.wmfvpxvideo.driverVersion: 30.0.101.1692
idle.lastDailyNotification: 1664314654
media.gmp.storage.version.observed: 1
media.hardware-video-decoding.failed: false
network.trr.blocklist_cleanup_done: true
places.database.lastMaintenance: 1664228254
privacy.purge_trackers.date_in_cookie_database: 0
security.sandbox.content.tempDirSuffix: {505f0db0-85c9-413c-956c-4d392e210ecb}
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1661784200
ui.osk.debug.keyboardDisplayReason: IKPOS: System docked.
Important Locked Preferences
fission.autostart.session: false
Places Database
Accessibility
Activated: false Prevent Accessibility: 0 Accessible Handler Used: true Accessibility Instantiator:
Library Versions
Expected minimum version
Version in use
NSPR
4.32
4.32
NSS
3.68.4
3.68.4
NSSSMIME
3.68.4
3.68.4
NSSSSL
3.68.4
3.68.4
NSSUTIL
3.68.4
3.68.4
Sandbox
Content Process Sandbox Level: 0 Effective Content Process Sandbox Level: 1 Win32k Lockdown State for Content Process: Win32k Lockdown disabled -- Preference not set
Startup Cache
Disk Cache Path: C:\Users\John Freeman\AppData\Local\Thunderbird\Profiles\65dovkha.default-release\startupCache\startupCache.8.little Ignore Disk Cache: false Found Disk Cache on Init: true Wrote to Disk Cache: false
Internationalization & Localization
Application Settings
Requested Locales: ["en-US"]
Available Locales: ["en-US"]
App Locales: ["en-US"]
Regional Preferences: ["en-US"]
Default Locale: "en-US"
Operating System
System Locales: ["en-US"]
Regional Preferences: ["en-US"]
Remote Debugging (Chromium Protocol)
Accepting Connections: false URL:
Printing
Modified print settings
print_printer: HP Deskjet 1510 series print.printer_HP_Deskjet_1510_series.print_bgcolor: false print.printer_HP_Deskjet_1510_series.print_bgimages: false print.printer_HP_Deskjet_1510_series.print_duplex: 0 print.printer_HP_Deskjet_1510_series.print_edge_bottom: 0 print.printer_HP_Deskjet_1510_series.print_edge_left: 0 print.printer_HP_Deskjet_1510_series.print_edge_right: 0 print.printer_HP_Deskjet_1510_series.print_edge_top: 0 print.printer_HP_Deskjet_1510_series.print_footercenter: print.printer_HP_Deskjet_1510_series.print_footerleft: &PT print.printer_HP_Deskjet_1510_series.print_footerright: &D print.printer_HP_Deskjet_1510_series.print_headercenter: &T print.printer_HP_Deskjet_1510_series.print_headerleft: print.printer_HP_Deskjet_1510_series.print_headerright: print.printer_HP_Deskjet_1510_series.print_in_color: true print.printer_HP_Deskjet_1510_series.print_margin_bottom: 0.5 print.printer_HP_Deskjet_1510_series.print_margin_left: 0.5 print.printer_HP_Deskjet_1510_series.print_margin_right: 0.5 print.printer_HP_Deskjet_1510_series.print_margin_top: 0.5 print.printer_HP_Deskjet_1510_series.print_orientation: 0 print.printer_HP_Deskjet_1510_series.print_page_delay: 50 print.printer_HP_Deskjet_1510_series.print_paper_height: 11 print.printer_HP_Deskjet_1510_series.print_paper_id: 1 print.printer_HP_Deskjet_1510_series.print_paper_size_unit: 0 print.printer_HP_Deskjet_1510_series.print_paper_width: 8.5 print.printer_HP_Deskjet_1510_series.print_resolution: 600 print.printer_HP_Deskjet_1510_series.print_reversed: false print.printer_HP_Deskjet_1510_series.print_scaling: 1 print.printer_HP_Deskjet_1510_series.print_shrink_to_fit: true print.printer_HP_Deskjet_1510_series.print_to_file: false print.printer_HP_Deskjet_1510_series.print_unwriteable_margin_bottom: 57 print.printer_HP_Deskjet_1510_series.print_unwriteable_margin_left: 13 print.printer_HP_Deskjet_1510_series.print_unwriteable_margin_right: 13 print.printer_HP_Deskjet_1510_series.print_unwriteable_margin_top: 6
I recently had to change my Apple password. Since doing that Thunderbird won't sign in to my icloud account server, it keeps prompting me for my password. I've already changed the password in the account settings, and I use the new password when I am prompted, but it doesn't work. I've checked all my account settings and my new password many times, but I'm chasing my tail, nothing I've done helps. I've copied and pasted the troubleshooting information below, per your instructions. Thank you.
Application Basics
Name: Thunderbird
Version: 91.13.1
Build ID: 20220908191136
Distribution ID:
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Thunderbird/91.13.1
OS: Windows_NT 10.0 22000
Launcher Process: Enabled
Multiprocess Windows: 0/0
Fission Windows: 0/0
Disabled by default
Remote Processes: 2
Enterprise Policies: Inactive
Google Location Service Key: Missing
Google Safebrowsing Key: Missing
Mozilla Location Service Key: Missing
Safe Mode: false
Mail and News Accounts
account1:
INCOMING: account1, , (pop3) inbound.att.net:995, SSL, passwordCleartext
OUTGOING: , outbound.att.net:465, SSL, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, 0, passwordCleartext
account3:
INCOMING: account3, , (imap) imap.mail.me.com:993, SSL, passwordCleartext
OUTGOING: , smtp.mail.me.com:587, alwaysSTARTTLS, passwordCleartext, true
Calendar Settings
Home
Name
Value
Name:
Type: storage
Disabled: true
Username:
URI:
Refresh Interval:
Read-only:
Suppress Alarms:
Cache Enabled:
iMIP Identity: id1
iMIP Disabled:
iMIP Account:
Organizer Id:
Force Email Scheduling:
Popup Alarms Supported:
Alarms on Invitation Supported:
Max Alarms Per Event:
Attachment Supported:
Max Categories:
Privacy State Supported:
Priority Supported: true
Event Supported:
Task Supported:
Local Time Supported:
UTC/GMT Supported:
Auto-Scheduling Supported:
Crash Reports for the Last 3 Days
Remote Processes
Type: Count
Web Content: 1 / 8
GPU: 1
Add-ons
Name
Type
Version
Enabled
ID
Amazon.com
extension
1.1
true
amazondotcom@search.mozilla.org
Bing
extension
1.0
true
bing@search.mozilla.org
DuckDuckGo
extension
1.0
true
ddg@search.mozilla.org
Google
extension
1.0
true
google@search.mozilla.org
Wikipedia (en)
extension
1.0
true
wikipedia@search.mozilla.org
Security Software
Type: Name
Antivirus: McAfee VirusScan
Antispyware:
Firewall: McAfee Firewall
Graphics
Features
Compositing: WebRender
Asynchronous Pan/Zoom: wheel input enabled; touch input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (Intel)
EGL_VERSION: 1.5 (ANGLE 2.1.15727 git hash: 23851a53779d)
EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_create_context_no_error EGL_KHR_reusable_sync
EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control
IsWebglOutOfProcessEnabled: 1
WebGL 1 Driver Renderer: Google Inc. (Intel) -- ANGLE (Intel, Intel(R) Iris(R) Xe Graphics Direct3D11 vs_5_0 ps_5_0, D3D11-30.0.101.1692)
WebGL 1 Driver Version: OpenGL ES 2.0.0 (ANGLE 2.1.15727 git hash: 23851a53779d)
WebGL 1 Driver Extensions: GL_ANGLE_base_vertex_base_instance GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_no_error GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_WEBGL_video_texture
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (Intel)
EGL_VERSION: 1.5 (ANGLE 2.1.15727 git hash: 23851a53779d)
EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_create_context_no_error EGL_KHR_reusable_sync
EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control
IsWebglOutOfProcessEnabled: 1
WebGL 2 Driver Renderer: Google Inc. (Intel) -- ANGLE (Intel, Intel(R) Iris(R) Xe Graphics Direct3D11 vs_5_0 ps_5_0, D3D11-30.0.101.1692)
WebGL 2 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.15727 git hash: 23851a53779d)
WebGL 2 Driver Extensions: GL_ANGLE_base_vertex_base_instance GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_buffers_indexed GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_no_error GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_buffers_indexed GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 GL_WEBGL_video_texture
WebGL 2 Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
Direct2D: true
Target Frame Rate: 60
DirectWrite: true (10.0.22000.258)
GPU #1
Active: Yes
Description: Intel(R) Iris(R) Xe Graphics
Vendor ID: 0x8086
Device ID: 0x9a49
Driver Version: 30.0.101.1692
Driver Date: 4-3-2022
Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
Subsys ID: 09df1028
RAM: 0
GPU #2
Active: No
Description: NVIDIA GeForce MX350
Vendor ID: 0x10de
Device ID: 0x1c94
Driver Version: 30.0.15.1169
Driver Date: 2-1-2022
Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_f32b74b0d633a095\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_f32b74b0d633a095\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_f32b74b0d633a095\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_f32b74b0d633a095\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_f32b74b0d633a095\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_f32b74b0d633a095\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_f32b74b0d633a095\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_f32b74b0d633a095\nvldumd.dll
Subsys ID: 09df1028
RAM: 2048
Diagnostics
AzureCanvasBackend: direct2d 1.1
AzureCanvasBackend (UI Process): skia
AzureContentBackend: skia
AzureContentBackend (UI Process): skia
AzureFallbackCanvasBackend (UI Process): skia
CMSOutputProfile: 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P0Xift2RId2V8rTZLPOBScDfOUrfVPshgkOhxWTNcXgGANnL47CBlP0BshyrMxLHnUU0b7pykdsF/qgHyqBzX7zvQMD5Gos34zs=
Display0: 2560x1600@60Hz : Intel(R) Iris(R) Xe Graphics
DisplayCount: 1
HardwareStretching: both=1 window-only=0 full-screen-only=0 none=0 error=0
GPUProcessPid: 712
ClearType Parameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
Decision Log
HW_COMPOSITING: available by default
D3D11_COMPOSITING: available by default
DIRECT2D: available by default
D3D11_HW_ANGLE: available by default
GPU_PROCESS: available by default
WEBRENDER: available by default
WEBRENDER_QUALIFIED: available by default
WEBRENDER_COMPOSITOR: available by default
WEBRENDER_PARTIAL: available by default
WEBRENDER_SHADER_CACHE: available by default
WEBRENDER_OPTIMIZED_SHADERS: available by default
WEBRENDER_ANGLE: available by default
WEBRENDER_DCOMP_PRESENT: available by default
WEBRENDER_SOFTWARE: available by default
OMTP: disabled by default: Disabled by default
WEBGPU: disabled by default: Disabled by defaultblocked by runtime: WebGPU can only be enabled in nightly
Crash Guard Disabled Features
Workarounds
Failure Log
Media
Audio Backend: wasapi
Max Channels: 2
Preferred Sample Rate: 48000
Roundtrip latency (standard deviation): NaNms (NaN)
Output Devices
Name
Group
Vendor
State
Preferred
Format
Channels
Rate
Latency
Speakers (Realtek(R) Audio)
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Headphones (Realtek(R) Audio)
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Speakers (Realtek(R) Audio)
INTELAUDIO\FUNC_01&VEN_10EC&DEV_0236&SUBSYS_102809DF&REV_1000\5&865cdb7&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Internal AUX Jack (Intel® Smart Sound Technology for Digital Microphones)
INTELAUDIO\CTLR_DEV_A0C8&LINKTYPE_02&DEVTYPE_00&VEN_8086&DEV_AE20&SUBSYS_09DF1028&REV_0001\5&865cdb7&0&0000
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Internal AUX Jack (Intel® Smart Sound Technology for Digital Microphones)
INTELAUDIO\CTLR_DEV_A0C8&LINKTYPE_02&DEVTYPE_00&VEN_8086&DEV_AE20&SUBSYS_09DF1028&REV_0001\5&865cdb7&0&0000
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Internal AUX Jack (Intel® Smart Sound Technology for Digital Microphones)
INTELAUDIO\CTLR_DEV_A0C8&LINKTYPE_02&DEVTYPE_00&VEN_8086&DEV_AE20&SUBSYS_09DF1028&REV_0001\5&865cdb7&0&0000
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Speakers (Realtek(R) Audio)
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Speakers (Realtek(R) Audio)
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Headphones (Realtek(R) Audio)
INTELAUDIO\FUNC_01&VEN_10EC&DEV_0236&SUBSYS_102809DF&REV_1000\5&865cdb7&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Headphones (Realtek(R) Audio)
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Speakers (Realtek(R) Audio)
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Headphones (Realtek(R) Audio)
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Speakers (Realtek(R) Audio)
INTELAUDIO\FUNC_01&VEN_10EC&DEV_0236&SUBSYS_102809DF&REV_1000\5&865cdb7&0&0001
Enabled
All
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
144 - 480
Speakers (Realtek(R) Audio)
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Headphones (Realtek(R) Audio)
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Headphones (Realtek(R) Audio)
INTELAUDIO\FUNC_01&VEN_10EC&DEV_0236&SUBSYS_102809DF&REV_1000\5&865cdb7&0&0001
Unplugged
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Speakers (Realtek(R) Audio)
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Headphones (Realtek(R) Audio)
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Headphones (Realtek(R) Audio)
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Input Devices
Name
Group
Vendor
State
Preferred
Format
Channels
Rate
Latency
Jack Mic (Realtek(R) Audio)
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Jack Mic (Realtek(R) Audio)
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Jack Mic (Realtek(R) Audio)
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Jack Mic (Realtek(R) Audio)
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Jack Mic (Realtek(R) Audio)
INTELAUDIO\FUNC_01&VEN_10EC&DEV_0236&SUBSYS_102809DF&REV_1000\5&865cdb7&0&0001
Unplugged
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Jack Mic (Realtek(R) Audio)
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Microphone Array (Intel® Smart Sound Technology for Digital Microphones)
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Microphone Array (Intel® Smart Sound Technology for Digital Microphones)
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Microphone Array (Intel® Smart Sound Technology for Digital Microphones)
INTELAUDIO\CTLR_DEV_A0C8&LINKTYPE_02&DEVTYPE_00&VEN_8086&DEV_AE20&SUBSYS_09DF1028&REV_0001\5&865cdb7&0&0000
Enabled
All
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
96 - 480
Stereo Mix (Realtek(R) Audio)
INTELAUDIO\FUNC_01&VEN_10EC&DEV_0236&SUBSYS_102809DF&REV_1000\5&865cdb7&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Jack Mic (Realtek(R) Audio)
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Media Capabilities
Enumerate database
Environment Variables
MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\John Freeman\AppData\Roaming\Thunderbird\Crash Reports
MOZ_CRASHREPORTER_EVENTS_DIRECTORY: C:\Users\John Freeman\AppData\Roaming\Thunderbird\Profiles\65dovkha.default-release\crashes\events
MOZ_CRASHREPORTER_PING_DIRECTORY: C:\Users\John Freeman\AppData\Roaming\Thunderbird\Pending Pings
MOZ_CRASHREPORTER_RESTART_ARG_0: C:\Program Files\Mozilla Thunderbird\thunderbird.exe
MOZ_CRASHREPORTER_STRINGS_OVERRIDE: C:\Program Files\Mozilla Thunderbird\crashreporter-override.ini
Important Modified Preferences
browser.search.region: US
extensions.lastAppVersion: 91.13.1
font.internaluseonly.changed: false
font.name.monospace.el: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.monospace.el: 14
font.size.monospace.x-cyrillic: 14
font.size.monospace.x-unicode: 14
font.size.monospace.x-western: 14
font.size.variable.el: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.crash-guard.status.wmfvpxvideo: 2
gfx.crash-guard.wmfvpxvideo.appVersion: 91.13.1
gfx.crash-guard.wmfvpxvideo.deviceID: 0x9a49
gfx.crash-guard.wmfvpxvideo.driverVersion: 30.0.101.1692
idle.lastDailyNotification: 1664314654
media.gmp.storage.version.observed: 1
media.hardware-video-decoding.failed: false
network.trr.blocklist_cleanup_done: true
places.database.lastMaintenance: 1664228254
privacy.purge_trackers.date_in_cookie_database: 0
security.sandbox.content.tempDirSuffix: {505f0db0-85c9-413c-956c-4d392e210ecb}
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1661784200
ui.osk.debug.keyboardDisplayReason: IKPOS: System docked.
Important Locked Preferences
fission.autostart.session: false
Places Database
Accessibility
Activated: false
Prevent Accessibility: 0
Accessible Handler Used: true
Accessibility Instantiator:
Library Versions
Expected minimum version
Version in use
NSPR
4.32
4.32
NSS
3.68.4
3.68.4
NSSSMIME
3.68.4
3.68.4
NSSSSL
3.68.4
3.68.4
NSSUTIL
3.68.4
3.68.4
Sandbox
Content Process Sandbox Level: 0
Effective Content Process Sandbox Level: 1
Win32k Lockdown State for Content Process: Win32k Lockdown disabled -- Preference not set
Startup Cache
Disk Cache Path: C:\Users\John Freeman\AppData\Local\Thunderbird\Profiles\65dovkha.default-release\startupCache\startupCache.8.little
Ignore Disk Cache: false
Found Disk Cache on Init: true
Wrote to Disk Cache: false
Internationalization & Localization
Application Settings
Requested Locales: ["en-US"]
Available Locales: ["en-US"]
App Locales: ["en-US"]
Regional Preferences: ["en-US"]
Default Locale: "en-US"
Operating System
System Locales: ["en-US"]
Regional Preferences: ["en-US"]
Remote Debugging (Chromium Protocol)
Accepting Connections: false
URL:
Printing
Modified print settings
print_printer: HP Deskjet 1510 series
print.printer_HP_Deskjet_1510_series.print_bgcolor: false
print.printer_HP_Deskjet_1510_series.print_bgimages: false
print.printer_HP_Deskjet_1510_series.print_duplex: 0
print.printer_HP_Deskjet_1510_series.print_edge_bottom: 0
print.printer_HP_Deskjet_1510_series.print_edge_left: 0
print.printer_HP_Deskjet_1510_series.print_edge_right: 0
print.printer_HP_Deskjet_1510_series.print_edge_top: 0
print.printer_HP_Deskjet_1510_series.print_footercenter:
print.printer_HP_Deskjet_1510_series.print_footerleft: &PT
print.printer_HP_Deskjet_1510_series.print_footerright: &D
print.printer_HP_Deskjet_1510_series.print_headercenter: &T
print.printer_HP_Deskjet_1510_series.print_headerleft:
print.printer_HP_Deskjet_1510_series.print_headerright:
print.printer_HP_Deskjet_1510_series.print_in_color: true
print.printer_HP_Deskjet_1510_series.print_margin_bottom: 0.5
print.printer_HP_Deskjet_1510_series.print_margin_left: 0.5
print.printer_HP_Deskjet_1510_series.print_margin_right: 0.5
print.printer_HP_Deskjet_1510_series.print_margin_top: 0.5
print.printer_HP_Deskjet_1510_series.print_orientation: 0
print.printer_HP_Deskjet_1510_series.print_page_delay: 50
print.printer_HP_Deskjet_1510_series.print_paper_height: 11
print.printer_HP_Deskjet_1510_series.print_paper_id: 1
print.printer_HP_Deskjet_1510_series.print_paper_size_unit: 0
print.printer_HP_Deskjet_1510_series.print_paper_width: 8.5
print.printer_HP_Deskjet_1510_series.print_resolution: 600
print.printer_HP_Deskjet_1510_series.print_reversed: false
print.printer_HP_Deskjet_1510_series.print_scaling: 1
print.printer_HP_Deskjet_1510_series.print_shrink_to_fit: true
print.printer_HP_Deskjet_1510_series.print_to_file: false
print.printer_HP_Deskjet_1510_series.print_unwriteable_margin_bottom: 57
print.printer_HP_Deskjet_1510_series.print_unwriteable_margin_left: 13
print.printer_HP_Deskjet_1510_series.print_unwriteable_margin_right: 13
print.printer_HP_Deskjet_1510_series.print_unwriteable_margin_top: 6
Wszystkie odpowiedzi (2)
I found this in my login settings/preferences. The highlighted line doesn't look right, and I can't figure out how to change it. Any advice much appreciated.
SO Thunderbird has stored your password for the caldav server I assume you must have a calendar. Most likely issue lies with this collection of known troublemakers.
Security Software
Antivirus: McAfee VirusScan
Antispyware: Firewall: McAfee Firewall
Perhaps try rebooting your device in safe mode with networking and see if that fixes the issue. https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234