Hello,

This article might be of help to you:

• http://deletemalware.blogspot.ca/2013/04/how-to-remove-start-sweetpacks-and.html

First make sure that you uninstall Sweetpacks from Control Panel > Programs and Features for the Sweetpacks program.

To summarize the page above (which you should check out as it provides simple step by step instructions):

• Remove the Sweetpacks extensions from your Add-ons (please see Disable or remove Add-ons for more information)
• Go to your about:config page and search for "sweetpack", right click and "Reset" all preferences that show up.

Did this fix your problems? Please report back to us!

Thanks. I tried these. still there.

Another alternative is to follow this guide: http://malwaretips.com/blogs/remove-sweetpacks-toolbar/

Assuming you have uninstalled all of the Sweetpacks applications from your "Programs and Features" in the Control Panel, the only remaining step is to reset Firefox.

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences. To Reset Firefox do the following:

1. Click the menu button , click help and select Troubleshooting Information.Now, a new tab containing your troubleshooting information should open.
2. At the top right corner of the page, you should see a button that says "Reset Firefox". Click on it.
3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.