Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I just purchased a new computer and downloaded Firefox v 10.0.2 and the dropdown menus like TOOLS only flashes and then goes away. Is there a fix comoing soon?

  • 5 svar
  • 12 har dette problemet
  • 2 views
  • Siste svar av G3NGR

more options

When you click on the drop-down menus like File or Tools the menu only flashes and will not stay opened long enough to make a selection.

When you click on the drop-down menus like File or Tools the menu only flashes and will not stay opened long enough to make a selection.

Valgt løsning

Try to disable hardware acceleration.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

If disabling hardware acceleration works then check if there is an update available for your graphics display driver.


Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

Les dette svaret i sammenhengen 👍 4

All Replies (5)

more options

Valgt løsning

Try to disable hardware acceleration.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

If disabling hardware acceleration works then check if there is an update available for your graphics display driver.


Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

more options

Thank you very much that solved the problem.

more options

I am having the same exact problem, all of my drop down menus seem to flash and then disappear. I tried the stated solution but it did not work. I tried disabling hardware acceleration, safe mode and updating my graphics card driver. Please help, I love Firefox and I would hate to have to use a different browser. I am using windows 7 and a NVIDA 500 series graphics card if offers any info.

more options

The solution worked for me. Read the directions again and try it one more time.

more options

I tried everything as mentioned my graphics card is up to date, I disabled everything from add-ons to hardware acceleration and WebGL, I reinstaled and repeated the steps again to make sure. I am seriously stumped...