Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

firefox crashes I have deleted it then reran it and it still crashes in the crash report one of the thngs is jqs@sun.com then a bunch of cafeee stuff and abcde stuff

  • 1 svar
  • 14 har dette problemet
  • 3 views
  • Siste svar av Helper7677

kencox
kencox
more options

No matter what I do firefox keeps crashing

No matter what I do firefox keeps crashing

All Replies (1)

Helper7677
Helper7677
more options

jqs@sun.com = Java Quick Starter bunch of cafeee stuff and abcde stuff = identifies the installation folders of the Java add-ons (extensions and plugins in Firefox). Complete list of all letters/numbers/dashes is important to help you.

Start Firefox in Safe Mode. See http://support.mozilla.com/en-US/kb/Safe+Mode 1. Don't tick any items, click Continue to Safe Mode. 2. If everything is OK in Safe Mode, disable all item re: Java in Tools/Add-ons/Extensions and Plug-ins. 3. Then click File/Restart Firefox.

If Firefox starts, then go to Tools/Add-ons/Extensions or Plugins, enable ONE JAVA ITEM (leave JQS disabled), click File/Restart Firefox. When Firefox won't start, you found the problem.

About Java in Firefox: http://support.mozilla.com/en-US/kb/Using+the+Java+plugin+with+Firefox

What version is ur Java? Start/Settings/Control Panel/Java, click Java tab, click View, version number is in Product column. Another way to check is http://www.mozilla.com/en-US/plugincheck/ You can try to update Java from that Java Control Panel, if you want to. You can disable JQS in the Java Control Panel, Advanced/Miscellaneous.

Endret av Helper7677