Problems with Gmail since last version release
Hi all, I am experiencing problems on and off with gmail, since the last update to Nebula a few weeks ago. At the beginning there was an error message, this morning they are empty, no from, no subject, no text.
I am updated with version 3.
Thunderbird used to work great before Nebula. I have repaired the folder in the past and it worked, although is a very time intensive process and my folder is quite big.
Please let me know if you have any ideas to help, thanks in advance!
Best,
Javier
All Replies (3)
I am updated with version 3.
Please provide the exact version of Thunderbird.
What is your account type - POP or IMAP?
What is your anti-virus software?
Version: 128.3.0esr IMAP (it configured itself automatically like that) Anti-virus: Webroot SecureAnywhere MacOs Monterey 12.5.1
Anti-virus: Webroot SecureAnywhere
Anti-virus software can, and often does corrupt Thunderbird mail files. These are some generic suggestions to avoid problems with anti-virus software.
Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_how-to-find-your-profile
Don't let your anti-virus software scan incoming and outgoing messages.
Don't let your anti-virus software scan attachments.
Don't let your anti-virus software intercept your secure connection to the server.
Remove any add-ons your anti-virus software may have installed in Thunderbird.
Keep it working. https://kb.mozillazine.org/Keep_it_working_-_Thunderbird
And last but not least, backup your Thunderbird profile on a regular basis. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile
Endret av christ1
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