Complain
Am finding it difficult to logon and log in to my Gmail account and other social media websites like Twitter, Instagram and the like.
Kindly enable me useful tips as to rectify this issue
Regards.
All Replies (2)
Please explain the problem in detail. What happens? What is/are the exact error message(s) ?
You can try these steps in case of issues with webpages:
You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.
- hold down the Shift key and left-click the Reload button
- press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- press "Command + Shift + R" (Mac)
Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).
"Remove the Cookies" for websites that cause problems:
- Options/Preferences -> Privacy & Security
Cookies and Site Data: "Manage Data"
"Clear the Cache":
- Options/Preferences -> Privacy & Security
Cookies and Site Data -> Clear Data -> Cached Web Content: Clear
Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.
- switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
- do NOT click the "Refresh Firefox" button on the Safe Mode start window
- https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
- https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
- https://support.mozilla.org/en-US/kb/trackers-and-scripts-firefox-blocks-enhanced-track
Are you possibly using "Clear history when Firefox closes" to clear the browsing history ?
Firefox 82+ comes with a "Redirect Tracking Protection" feature to purge tracking cookies for websites that haven't been visited recently automatically, so if you clear the history then there are no visits and Firefox can clear cookies.
You can disable the feature to purge tracking cookies automatically via the about:config page.
- privacy.purge_trackers.enabled = false
You can open the about:config page via the location/address bar. You can click the button to "Accept the Risk and Continue".