Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird freezes after about every third email I send (OS-X, 68.6.0 (64-bit))

  • 5 svar
  • 1 har dette problemet
  • 7 views
  • Siste svar av stus1

more options

Whenever I send email, there's about a 1 in 20 chance that Thunderbird will just freeze (permanent spinning ball on OS-X). The menu doesn't work, etc. Force Quit appears as an option if I right click on the icon for the app, which triggers the Apple Crash Reporter, but not the Mozilla Crash Reporter.

It seems to happen most often when I am replying to an email; it also happens when I am in safe mode (although maybe that reduces the frequency of freezes?).

Whenever I send email, there's about a 1 in 20 chance that Thunderbird will just freeze (permanent spinning ball on OS-X). The menu doesn't work, etc. Force Quit appears as an option if I right click on the icon for the app, which triggers the Apple Crash Reporter, but not the Mozilla Crash Reporter. It seems to happen most often when I am replying to an email; it also happens when I am in safe mode (although maybe that reduces the frequency of freezes?).

All Replies (5)

more options

I have an Apple crash report, but I can't seem to attach it to this issue.

Also, one more note. The spinning ball doesn't seem to appear until I close the message (hitting the small x on the tab) for the message I was replying to.

more options

have an anti virus checking mail? Sounds like the sort of symptom they can cause.

more options

I don't. All of my virus checking is cloud based, before the email reaches my email client.

more options

What did you find to be causing the problem? Does the problem go away if you enable hardware acceleration at preferences > advanced > general?

more options

I have not found the problem.