Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I access Firefox?

  • 3 svar
  • 1 har dette problemet
  • 5 views
  • Siste svar av Christian

more options

I downloaded Firefox for the first time on my computer and when it tries to open, a pop-up appears saying my profile is missing. Why?

I downloaded Firefox for the first time on my computer and when it tries to open, a pop-up appears saying my profile is missing. Why?

All Replies (3)

more options

You can access the sign up page on each Mozilla Service, or visit the Firefox Accounts signup page and follow

the steps below: Enter your email address, 

password and age, then click Create account. When the confirmation email arrives,

click on the verification link

https://support.mozilla.org/en-US/kb/access-mozilla-services-firefox-account

https://www.accessfirefox.org/

more options

HI dr..... if you have problems accessing the Profile Manager, you can create a new default Firefox profile by deleting the profiles.ini file, using these steps:

   Click on the Windows Start button and click on Run...
   Type %appdata% in the Run box and click OK. ...
   Double-click the Mozilla folder.
   Double-click the Firefox folder.

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

more options

Dinushi Dhananjani said

HI dr..... if you have problems accessing the Profile Manager, you can create a new default Firefox profile by deleting the profiles.ini file, using these steps: Click on the Windows Start button and click on Run... Type %appdata% in the Run box and click OK. ... Double-click the Mozilla folder. Double-click the Firefox folder. https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

I tried this solution already but when I access the Firefox folder, it doesn't show anything concerning "profiles". Only two folders appear called Crash Reports and Pending Pings.