Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Problem with SSL certificate zotero.org using Ubuntu 18.04 after upgrade from 16.04

more options

When I try to open zotero.org page I get an error

Your connection is not secure

The owner of www.zotero.org has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website.

This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox may only connect to it securely. As a result, it is not possible to add an exception for this certificate.

Learn more…

Report errors like this to help Mozilla identify and block malicious sites

www.zotero.org uses an invalid security certificate.

The certificate is only valid for *.api.mandae.com.br.

Error code: SSL_ERROR_BAD_CERT_DOMAIN

I have no clue how to solve it. I already reinstalled SSL certificates and removed certX.db files from profile folder of firefox.

When I try to open zotero.org page I get an error Your connection is not secure The owner of www.zotero.org has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website. This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox may only connect to it securely. As a result, it is not possible to add an exception for this certificate. Learn more… Report errors like this to help Mozilla identify and block malicious sites www.zotero.org uses an invalid security certificate. The certificate is only valid for *.api.mandae.com.br. Error code: SSL_ERROR_BAD_CERT_DOMAIN I have no clue how to solve it. I already reinstalled SSL certificates and removed certX.db files from profile folder of firefox.

Valgt løsning

When routers behave strangely, sometimes it is best to unplug them for 30 seconds and then plug them back in to get a (hopefully) clean start.

Or do you use a VPN?

Les dette svaret i sammenhengen 👍 1

All Replies (6)

more options
more options

Hmm, I don't get that in California.

Does the company Mandaê Servicios de Consultoria em Logística S / A (https://www.mandae.com.br/) have any reason to be involved in your internet connection?

more options

Nope. I live in France and should not have any connection with this company. I have this same error on two computers with Linux and Windows. Can it be connected with configuration of my network, i.e., router ? This starts to be very mysterious.

Endret av mjjank

more options

Valgt løsning

When routers behave strangely, sometimes it is best to unplug them for 30 seconds and then plug them back in to get a (hopefully) clean start.

Or do you use a VPN?

more options

Thanks, rebooting router helped. I'm curious what has caused this problem.

more options

Possibly your service provider information (e.g., DNS servers) got corrupted in the router, but hopefully not by an attacker.