Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why isn't sync working to bring my passwords & bookmarks to my new laptop?

  • 2 svar
  • 2 har dette problemet
  • 3 views
  • Siste svar av cor-el

more options

Hi, I've seen a few users have this issue recently too. Maybe Mozilla needs to check this feature is functioning.

I have a new laptop and need my passwords and bookmarks from my old laptop (Mozilla Firefox).

As my old laptop's Firefox is associated with an account I logged in on the new one to sync the data.

Log in and confirmation by email went smoothly, however the sync didn't work. It says last synced today but I can't see the data, even after restarts.

Hi, I've seen a few users have this issue recently too. Maybe Mozilla needs to check this feature is functioning. I have a new laptop and need my passwords and bookmarks from my old laptop (Mozilla Firefox). As my old laptop's Firefox is associated with an account I logged in on the new one to sync the data. Log in and confirmation by email went smoothly, however the sync didn't work. It says last synced today but I can't see the data, even after restarts.

All Replies (2)

more options

Check and see that sync for the difference selections are check marked in your first browser.

more options