Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

How to remove a sender from the "junk mail" sender list.

  • 1 svar
  • 2 har dette problemet
  • 3 views
  • Siste svar av Zenos

darkphoenix
darkphoenix
more options

I accidentally ran the junk mail controls on an email form a sender I trust. Now I can't figure out how to remove that sender from Thunderbird's junk mail settings. I've marked messages from that sender as not junk multiple times. I've reset the training data in the global junk mail settings. Neither has worked. I don't know what else to do. Could someone please help?

Thank you.

I accidentally ran the junk mail controls on an email form a sender I trust. Now I can't figure out how to remove that sender from Thunderbird's junk mail settings. I've marked messages from that sender as not junk multiple times. I've reset the training data in the global junk mail settings. Neither has worked. I don't know what else to do. Could someone please help? Thank you.

All Replies (1)

Zenos
Zenos
more options

The Junk controls don't, as far as I know, pay very much (if any) attention to the Sender, the reason being that Junk rarely, if ever, comes from whom it says it does.

Despite what you read and what you'll be told here in this forum, I find that some senders are consistently treated as Junk when they are not, and also when they are in my Address Book, which is supposed to whitelist them. I suspect there is part of the classification system that disregards the address book rule.

If it annoys me sufficiently, I write a rule to move those messages before the Junk controls get hold of them.