Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

What does all blue screen mean when it shows data is trying to download? Cannot see any access to usual buttons in top right corner?

  • 1 svar
  • 1 har dette problemet
  • 12 views
  • Siste svar av cor-el

more options

Suddenly all I get is a blue screen (with "curtain" effect lines coming down diagonally. Top line shows as usual against blue that ebay website is loading. But nothing happens from there. Do not have access to any top buttons. (Downloaded Mozilla to update from IE9 on Vista and was enjoying the results.) What to do???

Suddenly all I get is a blue screen (with "curtain" effect lines coming down diagonally. Top line shows as usual against blue that ebay website is loading. But nothing happens from there. Do not have access to any top buttons. (Downloaded Mozilla to update from IE9 on Vista and was enjoying the results.) What to do???

All Replies (1)

more options

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.


Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window