Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

Netflix Not Running - Blank Screen with Audio

  • 1 svar
  • 5 har dette problemet
  • 1 view
  • Siste svar av FredMcD

griho_amrut
griho_amrut
more options

I've gone to Netflix support 3 times. They say there is an on-going issue with Netflix not playing on Mozilla Firefox. Up until this afternoon, it had worked fine with no problems for years. I have the most recent firefox on a personal computer Windows 7 Home Premium. Netflix will run on IE, but I don't like using IE and feel safer on Firefox but its not working for Netflix.

The following help page is what I followed when Netflix support just pointed me there then to you:

https://help.netflix.com/article/en/node/95?ba=GSButtonClick&q=blank%20screen

None of it worked. I even when on Mozilla Support and took off hardware acceleration and restarted firefox but it still didn't work.

I've gone to Netflix support 3 times. They say there is an on-going issue with Netflix not playing on Mozilla Firefox. Up until this afternoon, it had worked fine with no problems for years. I have the most recent firefox on a personal computer Windows 7 Home Premium. Netflix will run on IE, but I don't like using IE and feel safer on Firefox but its not working for Netflix. The following help page is what I followed when Netflix support just pointed me there then to you: https://help.netflix.com/article/en/node/95?ba=GSButtonClick&q=blank%20screen None of it worked. I even when on Mozilla Support and took off hardware acceleration and restarted firefox but it still didn't work.

All Replies (1)

FredMcD
FredMcD
more options

Many site issues can be caused by corrupt cookies or cache.

Clear the Cache Press the <Alt Key> to bring up the tool bar. Then; Tools > Options > Advanced > Network > Cached Web Content: Clear Now

and

Remove Cookies Press the <Alt Key> to bring up the tool bar. Then Tools > Options > Privacy. Under History, select Firefox will Use Custom Settings. There is a button on the right side called Show Cookies.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode; Press the <Alt Key> to bring up the tool bar. Then Tools > Options > Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites and see if there is still a problem. Then restart.