We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Thunderbird not responding even after deleted GD file & in safe mode

  • 5 antwoorden
  • 9 hebben dit probleem
  • 1 weergave
  • Laatste antwoord van christ1

KarenSampson
KarenSampson
more options

Keep getting Thunderbird Not Responding message when try to delete, send, move messages. I deleted the GD file and I opened TB in safe mode but program is still slow and "Not Responding"

Keep getting Thunderbird Not Responding message when try to delete, send, move messages. I deleted the GD file and I opened TB in safe mode but program is still slow and "Not Responding"

Alle antwoorden (5)

christ1
christ1
  • Top 25 Contributor
more options

What is your anti-virus software?

I have no idea what 'the GD file' is.

KarenSampson
KarenSampson Vraageigenaar
more options

GD file is the Global Database file - an indexing file. Deleting that file as well as starting Thunderbird in safe mode are suggested fixes for problem. Neither solved problem.

Anti-virus is McAfee. No problems with Thunderbird for more than a year with McAfee. Only change in recent weeks is new modem/router.

christ1
christ1
  • Top 25 Contributor
more options

Your problem is McAfee.

https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#McAfee

KarenSampson
KarenSampson Vraageigenaar
more options

Thanks for the info on McAfee. Thunderbird is working better but I worry about no virus scanning of incoming mail and attachments.

christ1
christ1
  • Top 25 Contributor
more options

Read the NOTES section of the article.