Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

a popup that wants to scan and I don't know where it came from

  • 3 antwoorden
  • 2 hebben dit probleem
  • 5 weergaven
  • Laatste antwoord van mbschirber

mbschirber
mbschirber
more options

Every day when I come back to my desktop when I had the computer on "sleep" it has this pop up about how I should scan my computer for viruses. " Pro optimizer" or something like that wants to do the scan. Should I scan with an unknown scan pop up? I use "avast" for security.

Every day when I come back to my desktop when I had the computer on "sleep" it has this pop up about how I should scan my computer for viruses. " Pro optimizer" or something like that wants to do the scan. Should I scan with an unknown scan pop up? I use "avast" for security.

Gekozen oplossing

Its a scam, but it should uninstall from control panel. Run a malwarebytes scan just in case.

Dit antwoord in context lezen 👍 0

Alle antwoorden (3)

user633449
user633449
more options

You have a fake anti-virus virus (impersonates an anti-virus program to try to scam you out of credit card information, steal personal data, etc.)

You should either take your computer to reputable local shop (no big box stores), or try to remove the virus on your own. Troubleshoot Firefox issues caused by malware is a good place to start.

Giedrius_M
Giedrius_M
more options

Gekozen oplossing

Its a scam, but it should uninstall from control panel. Run a malwarebytes scan just in case.

mbschirber
mbschirber Vraageigenaar
more options

Thanks very much! Great advice and I'm just a little closer to being a techi geek:)