We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

I'm running 3.6.8 firefox, and can't update firefox or access the firefox.com site

chrissteeves
chrissteeves
more options

I can't seem to access firefox.com or mozilla.org. And I can't update firefox. I can access every other website, but not mozilla.org. It seems like something is blocking me from accessing and updating firefox.

I can't seem to access firefox.com or mozilla.org. And I can't update firefox. I can access every other website, but not mozilla.org. It seems like something is blocking me from accessing and updating firefox.

Alle antwoorden (1)

Gingerbread Man
Gingerbread Man
more options

You should
1. Update your anti-virus, then perform a full system scan with it. If you don't have an anti-virus, I recommend Avast. Do not install Avast if you already have an anti-virus; you shouldn't have more than one anti-virus installed at a time.

2. Perform an anti-malware scan using Malwarebytes' Anti-Malware.

3. Check the contents of your HOSTS file.

As for downloading Firefox, since you're able to access support.mozilla.org, maybe other Mozilla domains will work as well. Try one of the following direct links for the English (US) Windows version:

You can also view the list of official download mirrors, through various web caches.