Firefox will not update to 12 from 8
Application Basics
Name
Firefox
Version
8.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:8.0.1) Gecko/20100101 Firefox/8.0.1
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Extensions
Name
Version
Enabled
ID
ColorZilla
2.7
true
{6AC85730-7D0F-4de0-B3FA-21142DD85326}
Firebug
1.9.2
true
firebug@software.joehewitt.com
Html Validator
0.9.5.1
true
{3b56bcc7-54e5-44a2-9b44-66c3ef58c13e}
Web Developer
1.1.9
true
{c45c406e-ab73-11d8-be73-000a95be3b12}
YSlow
3.1.0
true
yslow@yahoo-inc.com
AVG Safe Search
12.0.0.1912
false
{1E73965B-8B48-48be-9C8D-68B920ABC1C4}
AVG Security Toolbar
11.1.0.7
false
avg@toolbar
Java Console
6.0.29
false
{CAFEEFAC-0016-0000-0029-ABCDEFFEDCBA}
RealPlayer Browser Record Plugin
15.0.4
false
{97E22097-9A2F-45b1-8DAF-36AD648C7EF4}
Modified Preferences
Name
Value
browser.places.smartBookmarksVersion
3
browser.startup.homepage
www.google.co.uk
browser.startup.homepage_override.buildID
20120614114901
browser.startup.homepage_override.mstone
13.0.1
extensions.lastAppVersion
8.0.1
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1340965061
places.history.expiration.transient_current_max_pages
128825
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
security.enable_java
false
Graphics
Adapter Description
NVIDIA GeForce 7600 GT (Microsoft Corporation - WDDM)
Vendor ID
10de
Device ID
0391
Adapter RAM
256
Adapter Drivers
nvd3dumx,nvd3dum nvwgf2umx, nvwgf2um
Driver Version
8.15.11.8593
Driver Date
5-14-2009
Vendor ID (GPU #2)
000e
Device ID (GPU #2)
000e
Adapter RAM (GPU #2)
Unknown
Adapter Drivers (GPU #2)
Unknown
Driver Version (GPU #2)
7.1.542.0
Driver Date (GPU #2)
5-22-2006
Direct2D Enabled
Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
DirectWrite Enabled
false (6.1.7601.17789)
ClearType Parameters
Gamma: 1800 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 200
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
GPU Accelerated Windows
0/1. Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
Gekozen oplossing
Take care not to use any option from Windows or Firefox that deletes personal information, because that will destroy settings, bookmarks and passwords.
Possible security related software is preventing changes or an update.
- see also how to fix the Update Failed error message when updating Firefox
- http://kb.mozillazine.org/Software_Update
- http://kb.mozillazine.org/Firefox_:_Issues:_Firefox_Won%27t_Startup
Alle antwoorden (7)
Hi,
You can also try to download the latest and update: https://www.mozilla.org/en-US/firefox/new/
Thank You for your reply
I have uninstalled 8 and installed from the 13.0 files, but no change. It still says it needs updating though it does suggest 12 (this I attempted previously)
Gekozen oplossing
Take care not to use any option from Windows or Firefox that deletes personal information, because that will destroy settings, bookmarks and passwords.
Possible security related software is preventing changes or an update.
Our posts crossed, if you do update from an older version it may possibly initially update only as far as 12 and then need a further update to 13
It is still possible the main problem is security related software blocking or even reverting changes.
There is probably no need to uninstall Firefox, ordinarily newer versions will install over older versions as will be mentioned in the articles I linked to. (Or ones they in turn link to).
Is the update message appearing on a website?? Your browser user agent appears to be corrupt. You can try to Reset all the filtered useragent values in about:config. After opening about:config you can filter by starting to type in useragent.
Thank You both for your timely advice
The solution, lay in the use of 'run as administrator'
Glad we helped, and thanks for posting back.