Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

norton removed mozilla's file, plug-in-container.exe, as infected; mozilla now crashes when opened and is unusable

  • 1 antwoord
  • 8 hebben dit probleem
  • 9 weergaven
  • Laatste antwoord van the-edmeister

SEEvans
SEEvans
more options

I tried to update Mozilla as instructed (from 3.6.16 to 4). Download was interrupted because Norton AntiVirus located a Mozilla program file it determined was infected. That file was "plugin-container.exe " WS Reputation.1. Norton removed the file. I am unable to open Mozilla or any program (everytime I go to use my e-mail, www.juno.com, the system crashes and I have to end juno and mozilla.) Please help - I am otherwise reduced to IE! S.E.Evans

I tried to update Mozilla as instructed (from 3.6.16 to 4). Download was interrupted because Norton AntiVirus located a Mozilla program file it determined was infected. That file was "plugin-container.exe " WS Reputation.1. Norton removed the file. I am unable to open Mozilla or any program (everytime I go to use my e-mail, www.juno.com, the system crashes and I have to end juno and mozilla.) Please help - I am otherwise reduced to IE! S.E.Evans

Alle antwoorden (1)

the-edmeister
the-edmeister
  • Moderator
more options

That's a false positive from Norton.

Download and re-install Firefox 3.6.16 over your current installation, this time don't let Norton delete that file.