Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

updated Firefox after getting the notice that my present version "was not protected" now I get this "not protected" notice every time I use FF, OS is XP

  • 1 antwoord
  • 1 heeft dit probleem
  • 7 weergaven
  • Laatste antwoord van TonyE

more options

My OS is XP; I updated Firefox to 3.6.13 after getting a notice that my version was "not protected...update now" after updating when I restart FF things work fine the first time but with any subsequent search attempts I get the "not protected ... update now" message again. If I reinstall the updated version it starts all over again and again and again ....

My OS is XP; I updated Firefox to 3.6.13 after getting a notice that my version was "not protected...update now" after updating when I restart FF things work fine the first time but with any subsequent search attempts I get the "not protected ... update now" message again. If I reinstall the updated version it starts all over again and again and again ....

Alle antwoorden (1)

more options

Your user agent string has been altered by an add-on, this can prevent sites from detecting the correct version of Firefox. It is showing as Firefox 3.6.13 but the Ask Toolbar has inserted some extra text into the user agent string which is probably causing your problem. If you reset the user agent string it will then correctly identify the version of Firefox that you have installed, for details of how to do that see https://support.mozilla.com/kb/Websites+or+add-ons+incorrectly+report+incompatible+browser