We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

App doesn't recognize my 2FA codes nor my recovery keys. I disabled them from my PC but it still asks for them

more options

I was using it without issue last night, casting screen on chromecast. This morning it wouldn't open, just opens and closes immediately so I uninstalled and reinstalled it through the Play Store.

I'm trying to sign in but it doesn't recognize my authentication apps (Microsoft, then disabled it and tried Google) or the account recovery keys. So neither Microsoft or Google authenticator apps worked, and both sets of backup authentication codes failed.

I disabled 2FA but it still asks for the code (still doesn't accept them).

Firefox on pc works fine.

I was using it without issue last night, casting screen on chromecast. This morning it wouldn't open, just opens and closes immediately so I uninstalled and reinstalled it through the Play Store. I'm trying to sign in but it doesn't recognize my authentication apps (Microsoft, then disabled it and tried Google) or the account recovery keys. So neither Microsoft or Google authenticator apps worked, and both sets of backup authentication codes failed. I disabled 2FA but it still asks for the code (still doesn't accept them). Firefox on pc works fine.
Gekoppelde schermafbeeldingen

Alle antwoorden (3)

more options

Hi

What version number of Firefox for Android do you have installed on your Android device?

more options

Hi 114.2.0

I just downloaded it again this morning so it should be the latest. In the play store it says it was last updated on june 19th.

Bewerkt door jaime.escobar.pozo op

more options

Paul said

Hi What version number of Firefox for Android do you have installed on your Android device?


Hi 114.2.0

I just downloaded it again this morning so it should be the latest. In the play store it says it was last updated on june 19th.