TB only starts in safe mode
Folks,
I tried everything, disable addons, delete thunderbird, kill the profils folder.
I use 6 email accounts, all on my own kapano server, imap.
TB only starts in safe mode, otherwiese the applications just ends, no report, no nothing.
TB startet behaving funny when I added the 6th account, most times i could not send mails. i would click send and nothing would happen. So I made a mozbackup and killed TB and brought everything back from Backup. First start is fine. Then after TB syncs its folders (some GB, most of it in Archive) it starts to not start at all.
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Allgemeine Informationen
Name: Thunderbird Version: 68.4.2 Build-ID: 20200123140255
Update-Kanal: release User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:68.0) Gecko/20100101 Thunderbird/68.4.2 Betriebssystem: Windows_NT 6.1
Starter-Prozess: Aktiviert
Fenster mit mehreren Prozessen: 0/0
deaktiviert
Externe Prozesse: 0
Unternehmensrichtlinien: Inaktiv
Google-Location-Service-Schlüssel: Fehlt
Google-Safebrowsing-Schlüssel: Fehlt
Mozilla-Location-Service-Schlüssel: Fehlt
Abgesicherter Modus: true
E-Mail- und Newsgruppen-Konten
account1:
INCOMING: account1, xxx, (imap) xxx:993, SSL, passwordCleartext
OUTGOING: xxx <xxx>, xxx:465, SSL, passwordCleartext, true
account2:
INCOMING: account2, Lokale Ordner, (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, xxx, (imap) xxx:993, SSL, passwordCleartext
OUTGOING: xxx | xxx <xxx>, xxx:465, SSL, passwordCleartext, true
account4:
INCOMING: account4, xxx, (imap) xxx:993, SSL, passwordCleartext
OUTGOING: xxx | xxx <xxx>, xxx:465, SSL, passwordCleartext, true
account5:
INCOMING: account5, xxx (imap) xxx:993, SSL, passwordCleartext
OUTGOING: xxx <xxx>, xxx:465, SSL, passwordCleartext, true
account6:
INCOMING: account6, xxx, (imap) xxx:993, SSL, passwordCleartext
OUTGOING: xxx <xxx>, xxx:465, SSL, passwordCleartext, true
account7:
INCOMING: account7, xxx, (imap) xxx:993, SSL, passwordCleartext
OUTGOING: xxx <xxx>, xxx:465, SSL, passwordCleartext, true
Absturzberichte der letzten 3 Tage https://crash-stats.mozilla.com/report/index/bp-fd3dcf8b-3687-4a4f-9e9d-e45620200202 (vor 2 Tagen)
Externe Prozesse
Typ: Anzahl
Erweiterungen
Name
Version
Aktiviert
ID
Amazon.de 1.1 true amazon@search.mozilla.org
Bing
1.0
true
bing@search.mozilla.org
DuckDuckGo
1.0
true
ddg@search.mozilla.org
Ecosia
1.0
true
ecosia@search.mozilla.org
Google
1.0
true
google@search.mozilla.org
LEO Eng-Deu
1.0
true
leo_ende_de@search.mozilla.org
Wikipedia (de)
1.0
true
wikipedia@search.mozilla.org
Enigmail
2.1.5
false
{847b3a00-7ab1-11d4-8f02-006008948af5}
Lightning
68.4.2
false
{e2fda1a4-762b-4020-b5ad-a41df1933103}
Search as list
3.1.1
false
search-as-list@pso.ebr
Search Results Sort By Date Not Relevance
1.18
false
srsbdnr-@ntispam-caseyconnor.org
Sicherheitssoftware
Typ: Name
Antivirus:
Antispyware:
Firewall:
Grafik
Allgemeine Merkmale
Compositing: Basic
Asynchrones Wischen und Zoomen: nichts
WebGL-1-Treiber: WSI Info: -
WebGL-1-Treiber: Renderer: WebGL is currently disabled.
WebGL-1-Treiber: Version: -
WebGL-1-Treiber: Erweiterungen: -
WebGL-1-Erweiterungen: -
WebGL-2-Treiber: WSI Info: -
WebGL-2-Treiber: Renderer: WebGL is currently disabled.
WebGL-2-Treiber: Version: -
WebGL-2-Treiber: Erweiterungen: -
WebGL-2-Erweiterungen: -
Direct2D: Wurde auf Grund Ihrer Grafiktreiberversion blockiert.
Anvisierte Bildwiederholfrequenz (Framerate): 60
DirectWrite: true (6.2.9200.22902)
GPU 1
Aktiv: Ja
Beschreibung: Intel(R) HD Graphics 4600
Herstellerkennung: 0x8086
Gerätekennung: 0x0412
Treiber-Version: 10.18.14.4264
Treiber-Datum: 8-4-2015
Treiber: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
Subsys-ID: 00000000
RAM: Unbekannt
GPU 2
Weitere Informationen
AzureCanvasBackend: skia
AzureContentBackend: skia
AzureFallbackCanvasBackend: cairo
ClearType-Parameter: \\.\DISPLAY1 [ Gamma: 1,8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] \\.\DISPLAY2 [ Gamma: 1,8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] \\.\DISPLAY3 [ Gamma: 1,8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ]
Entscheidungsprotokoll
HW_COMPOSITING: blocked by runtime: Acceleration blocked by safe-mode
D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled
DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing
D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disableddisabled by env: D3D11 compositing is disabled
GPU_PROCESS: unavailable by default: Multi-process mode is not enabledblocked by runtime: Safe-mode is enabled
WEBRENDER: opt-in by default: WebRender is an opt-in featureunavailable-no-angle by runtime: ANGLE is disabled
WEBRENDER_QUALIFIED: blacklisted by env: No qualified hardware
OMTP: blocked by runtime: OMTP blocked by safe-mode
Absturzverhinderer hat Funktionen deaktiviert
Lösungen
Fehlerprotokoll
Medien
Audio-Backend: wasapi
Max. Kanäle: 2
Bevorzugte Sample-Rate: 48000
Ausgabegeräte
Name
Gruppe
Hersteller
Status
Bevorzugt
Format
Kanäle
Rate
Latenz
Lautsprecher (DisplayLink Audio)
USB\VID_17E9&PID_4301&MI_02\6&18ceaf5a&0&0002
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
2369M (Intel(R) Display-Audio)
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
2369M (Intel(R) Display-Audio)
HDAUDIO\FUNC_01&VEN_8086&DEV_2807&SUBSYS_80860101&REV_1000\4&14ab02b3&0&0001
Enabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
144 - 480
2369M (Intel(R) Display-Audio)
HDAUDIO\FUNC_01&VEN_8086&DEV_2807&SUBSYS_80860101&REV_1000\4&14ab02b3&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
VoiceMeeter Input (VB-Audio VoiceMeeter VAIO)
Root\MEDIA\0000
Enabled
None
default: F32LE, support: S16LE F32LE
2
default: 44100, support: 44100 - 44100
133 - 441
Bluetooth Headset (Bluetooth Audio)
BTHENUM\{747413e4-f767-414f-a0c1-6cc1aa9d054c}_LOCALMFG&0000\7&195e1cb&0&000000000000_00000000
Unplugged
None
default: F32LE, support: S16LE F32LE
1
default: 16000, support: 16000 - 16000
0 - 0
2369M (Intel(R) Display-Audio)
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
2369M (Intel(R) Display-Audio)
HDAUDIO\FUNC_01&VEN_8086&DEV_2807&SUBSYS_80860101&REV_1000\4&14ab02b3&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Lautsprecher (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_19DAA130&REV_1003\4&8407f4a&0&0201
Unplugged
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Lautsprecher (DisplayLink Audio)
USB\VID_17E9&PID_4301&MI_02\6&18ceaf5a&0&0002
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Interne AUX-Buchse (Bluetooth Audio)
BTHENUM\{747413e4-f767-414f-a0c1-6cc1aa9d054c}_LOCALMFG&0000\7&195e1cb&0&000000000000_00000000
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
2369M (Intel(R) Display-Audio)
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Realtek Digital Output (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_19DAA130&REV_1003\4&8407f4a&0&0201
Enabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
144 - 480
2369M (Intel(R) Display-Audio)
HDAUDIO\FUNC_01&VEN_8086&DEV_2807&SUBSYS_80860101&REV_1000\4&14ab02b3&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Bewerkt door duodiscus op
Alle antwoorden (10)
re :I made a mozbackup and killed TB and brought everything back from Backup
I presume you mean you used 'mozbackup' : http://mozbackup.jasnapaka.com/ MozBackup is not being developed anymore. There are known issues and there is no time on my side to fix all issues and develop new features. Use MozBackup only on your risk.
Recommended that you do not use Mozbackup. Backups should be done by copying the 'Thunderbird' folder located in : C:\Users\<Windows user name>\AppData\Roaming\Thunderbird
re: stuck in Safe Mode
Suggest you try: Start Thunderbird in Safe Mode Select the checkbox 'Reset toolbars and controls' click on 'Make Changes and Restart' button
If this starts as normal and still has issue. Suggest you create a new profile using 'Profile Manager' and add mail accounts. Either Exit Thunderbird and use info at the link: https://support.mozilla.org/en-US/kb/using-multiple-profiles#w_starting-the-profile-manager OR In Thunderbird Help > Troubleshooting Information Under 'Application Basics' section last in list is 'Profiles'..click on 'about:profiles' 'about:profiles' will open in a new tab click on 'Create a new Profile' button. Then info to create profile will be same as info at the link under section 'Creating a Profile'.
Toad-Hall said
Suggest you try: Start Thunderbird in Safe Mode Select the checkbox 'Reset toolbars and controls' click on 'Make Changes and Restart' button
No luck, I did try it a few times, and once more right now, no change, TB just does not start.
Toad-Hall said
Recommended that you do not use Mozbackup. Backups should be done by copying the 'Thunderbird' folder located in : C:\Users\<Windows user name>\AppData\Roaming\Thunderbird
I know you guys dont recomend mozbackup.
But your recomended way is not practical. sorry to have to say that, I love TB...
copying the Thunderbird folder is not possible, it contains GB of emails that are stored on the IMPA server, i dont intend to copy my profile about a 2mbit DSL line from the server to the local computer just to get my settings abord.
I operate about 25 pc and I my self have a user on all of them, I would need days to configure all the TB instances. with all the folders settings, signatures, rules etc. pp.
since no alternative, I have to use MozBackup.
How about you guys add a "settings" import/export function?
What I am going to try is I will have a mozbackup only bring in the email settings, nothing else.
The crash report indicates a problem with a DisplayLink module. Disconnect or uninstall any DisplayLink devices and see if TB still crashes.
I just started TB with a clean install and added only the account settings, nothing else per mozbackup.
if the problem shows up again, ill try with only one screen (unplugging the DisplayLink moduls).
in about an hour my email is back in this TB session. then I report back.
sfhowes said
The crash report indicates a problem with a DisplayLink module. Disconnect or uninstall any DisplayLink devices and see if TB still crashes.
Thank you kindly, I now can confirm, it was not the DisplayLink that crashed TB, as TB now works fine with the same DisplayLink moduels still at work... But thanks for pointing me to the crash report.
okay, as I described, I just loaded the general settings with mozbackup, nothing else.
now after syncing, TB runs fine.
with one exception. on every start, it asks for beeing the standard mail client. I confirm that, as I dont have an other mail client, but next start, again.
and the 68.4.2 version created 2 profiles, default and default-release...?
i imported to default, no sucess, then i started from scratch and imported to default-release, and now it seams to work, exept for the above mentioned thing.
If you've already set TB as the default, uncheck the box 'Always check to see...' in the Systems Integration section of Tools/Options/Advanced/General. If it's already unchecked, we'll have to consider other possibilities.
TB works fine and starts fine.
Since recently I cant set TB as the standard email client, I only can have TB dont check if it is the standard client.
And on my phone (firefox as well) I could click a "this was a helpfull answer" button but did not see all answers that where posted here...
while in the firefox on my desktop I dont have this choise but see all answers....
since this borard seams to be acting funny: I herewith declare all answers as beeing helpfull! Thanks guys.
Bewerkt door duodiscus op
deleted
Bewerkt door duodiscus op
duodiscus said
with one exception. on every start, it asks for beeing the standard mail client. I confirm that, as I dont have an other mail client, but next start, again.
This is a known bug when working with Windows 7.
duodiscus said
TB works fine and starts fine. Since recently I cant set TB as the standard email client, I only can have TB dont check if it is the standard client.
In the same Systems Integration section, click Check Now... to set TB as the default client. It sometimes also works better if you run the full installer over the existing setup, and set TB as default during the (Advanced) installation, then restart the computer.