Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Firefox constantly gets stuck at a white screen

  • 1 antwoord
  • 1 heeft dit probleem
  • 1 weergave
  • Laatste antwoord van FredMcD

impawsable
impawsable
more options

I have a user that keeps getting the same issue with Firefox about 2-3 times a month.

Whenever she launches Firefox, it stays white. She can interact with the browser, but nothing attempts to load and everything is locked to a white screen. She's unable to open any bookmarks or load any websites. It just stays white.

We've tried uninstalling/reinstalling Firefox from the server she was in at the time, and it worked temporarily. And it seems to be a single server that has this issue. It's up-to-date.

I have a user that keeps getting the same issue with Firefox about 2-3 times a month. Whenever she launches Firefox, it stays white. She can interact with the browser, but nothing attempts to load and everything is locked to a white screen. She's unable to open any bookmarks or load any websites. It just stays white. We've tried uninstalling/reinstalling Firefox from the server she was in at the time, and it worked temporarily. And it seems to be a single server that has this issue. It's up-to-date.

Alle antwoorden (1)

FredMcD
FredMcD
more options

As this happens 2-3 times a month, it will be hard to find a cause. Interruption of internet service, firewall, bad modem . . . .

If this is a laptop, try taking it to a public WiFi and see if the problem remains.

Turn off and unplug the modem for a slow count of 10.


Does the problem happen during bad weather? Could be bad house wiring.


Normally, I would have you try Safe Mode, But 2-3 times a month . . . .

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?