Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

can't uninstall-program says firefox is running but i get no browser

  • 1 antwoord
  • 2 hebben dit probleem
  • 2 weergaven
  • Laatste antwoord van FredMcD

Gail Williams
Gail Williams
more options

clicking on firefox does not bring up a browser. tried to uninstall but firefox says program is already running. But I have no browser. I just want firefox OFF my computer, I am tired of the slow speed and now the inability to remove the program.

clicking on firefox does not bring up a browser. tried to uninstall but firefox says program is already running. But I have no browser. I just want firefox OFF my computer, I am tired of the slow speed and now the inability to remove the program.

Alle antwoorden (1)

FredMcD
FredMcD
more options

Rebooting the computer should close any program.


Firefox is running, but no visible window? https://support.mozilla.org/en-US/kb/changes-toolbars-and-window-sizes-are-not-saved You may have corrupt xulstore.json or Localstore.rdf file.

Close Firefox. Open your file browser to this hidden location:

  • Mac: *~/Library/Application Support/Firefox/Profiles
  • Linux: *~/.mozilla/firefox/Profiles
  • Windows: %AppData%\Mozilla\Firefox\Profiles
  • *C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles

Search for the above files. Then rename or delete them. Restart Firefox.