Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Firefox crashes

  • 1 antwoord
  • 1 heeft dit probleem
  • 4 weergaven
  • Laatste antwoord van philipp

more options

Here are the crash IDs - I can't open Mozilla at all even after uninstalling and reinstalling.

Crash ID: bp-994acad8-da22-439c-a14b-f38742170207 Crash ID: bp-2d0a6915-30bb-478e-bea3-0ec452170207 Crash ID: bp-af87f844-b5ff-40a3-a62b-e78352170207 Crash ID: bp-e8c90d5e-25f5-495c-a042-7a16c2170201 Crash ID: bp-6ce11fbb-8c25-4aed-8994-c338d2170131

Please help.

Here are the crash IDs - I can't open Mozilla at all even after uninstalling and reinstalling. Crash ID: bp-994acad8-da22-439c-a14b-f38742170207 Crash ID: bp-2d0a6915-30bb-478e-bea3-0ec452170207 Crash ID: bp-af87f844-b5ff-40a3-a62b-e78352170207 Crash ID: bp-e8c90d5e-25f5-495c-a042-7a16c2170201 Crash ID: bp-6ce11fbb-8c25-4aed-8994-c338d2170131 Please help.

Gekozen oplossing

hi arigabriel, thanks for providing some crash ids. unfortunately this crash is caused by the websense/forcepoint security software that is running on your device.

i presume that's in a corporate environment - please get in contact with your it department to make sure that websense is fully up to date, as it has the tendency to crash newly released firefox versions until they adapt accordingly.

another option would be to install an esr version of firefox: Old versions of Websense cause startup crashes in Firefox

Dit antwoord in context lezen 👍 0

Alle antwoorden (1)

more options

Gekozen oplossing

hi arigabriel, thanks for providing some crash ids. unfortunately this crash is caused by the websense/forcepoint security software that is running on your device.

i presume that's in a corporate environment - please get in contact with your it department to make sure that websense is fully up to date, as it has the tendency to crash newly released firefox versions until they adapt accordingly.

another option would be to install an esr version of firefox: Old versions of Websense cause startup crashes in Firefox