Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

BT eMail system will not work through Mozilla Firefox v.46b04

  • 1 antwoord
  • 2 hebben dit probleem
  • 1 weergave
  • Laatste antwoord van Paul

Keeping
Keeping
more options

I cannot access BT e-Mail when using Mozilla Firefox (46b04) on my 32-bit Windows 7 system.

I get through to the BT log-in page, enter username and password.

Screen goes grey with central box indicating ' Loading data. Please wait.'

Nothing happens for a while, then screen goes totally white.

Backing out of this page results in a page showing 'Document Expired'....


BT say that the problem is with the browser and advise using Internet Explorer.

The BT eMail system work correctly through Internet Explorer.

I cannot access BT e-Mail when using Mozilla Firefox (46b04) on my 32-bit Windows 7 system. I get through to the BT log-in page, enter username and password. Screen goes grey with central box indicating ' Loading data. Please wait.' Nothing happens for a while, then screen goes totally white. Backing out of this page results in a page showing 'Document Expired'.... BT say that the problem is with the browser and advise using Internet Explorer. The BT eMail system work correctly through Internet Explorer.

Alle antwoorden (1)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi

I use that mail service on Firefox 46.0a2 (2016-03-07) and do not have any problems due to the browser.

I have had similar issues to what you are describing very recently (within the past couple of weeks and I believe this has been due to service issues with BT Mail.