Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Why videocalls in facebook do not work right?

  • 1 antwoord
  • 1 heeft dit probleem
  • 729 weergaven
  • Laatste antwoord van guigs

Carlos_Rosario_Silva
Carlos_Rosario_Silva
more options

I can ear and see other people, unfortunately they only see me but do not ear what I say.

I can ear and see other people, unfortunately they only see me but do not ear what I say.

Gekozen oplossing

Hi Carlos_Rosario_Silva, I understand that when you make Facebook video calls that the receiving person does not hear audio.

After doing some research on the Facebook Video site, it look like they have some posted troubleshooting tips for audio issues: https://www.facebook.com/help/325947034156919/

Also check to make sure you have properly shared your microphone: https://www.facebook.com/help/325947034156919/

Please try those first. Then in your Firefox there are two places for checking the status of sharing your microphone.

  1. In the call window, right click and select "Page Info".
  2. Click on the permissions tab and scroll down to the microphone. Please make sure that this is given permission to share

In order for the receiver to troubleshoot the call audio, please also ask them to make sure that it is only the audio in a call from you and not others as well.

Dit antwoord in context lezen 👍 2

Alle antwoorden (1)

guigs
guigs
more options

Gekozen oplossing

Hi Carlos_Rosario_Silva, I understand that when you make Facebook video calls that the receiving person does not hear audio.

After doing some research on the Facebook Video site, it look like they have some posted troubleshooting tips for audio issues: https://www.facebook.com/help/325947034156919/

Also check to make sure you have properly shared your microphone: https://www.facebook.com/help/325947034156919/

Please try those first. Then in your Firefox there are two places for checking the status of sharing your microphone.

  1. In the call window, right click and select "Page Info".
  2. Click on the permissions tab and scroll down to the microphone. Please make sure that this is given permission to share

In order for the receiver to troubleshoot the call audio, please also ask them to make sure that it is only the audio in a call from you and not others as well.