We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Yesterday I installed the new updates, after that I can't load Firefox.

  • 1 antwoord
  • 1 heeft dit probleem
  • 6 weergaven
  • Laatste antwoord van philipp

cheryleey24
cheryleey24
more options

When I click on the icon, it just acts like it will load for a moment, then never does. Already, installed/reinstalled Firefox on my cpu. When I click on the icon, it process does show up in the Task Manager. I tried deleting all of the processes, still not working. I have also restarted my cpu several times to see if that would help.

When I click on the icon, it just acts like it will load for a moment, then never does. Already, installed/reinstalled Firefox on my cpu. When I click on the icon, it process does show up in the Task Manager. I tried deleting all of the processes, still not working. I have also restarted my cpu several times to see if that would help.

Alle antwoorden (1)

philipp
philipp
  • Moderator
more options

hello cheryleey24, since this can sometimes be caused by malware active on a system, please run a scan with different security tools like the free version of malwarebytes, adwcleaner & microsoft safety scanner.

Troubleshoot Firefox issues caused by malware