Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

printer not activated error code 20 after updating firefox to v13

  • 2 balasan
  • 3 ada masalah ini
  • 6 paparan
  • Balasan terakhir oleh akeim1

akeim1
akeim1
more options

I updated to firefox 13.0.1 and getting printer not activated error code 20. checked printer and it's set as default. nothing else has changed and I CAN print in IE, word, .pdf files etc. just not from firefox. I've even uninstalled and reinstalled the printer with same result  :( is firefox forcing me to move to chrome or IE??

I updated to firefox 13.0.1 and getting printer not activated error code 20. checked printer and it's set as default. nothing else has changed and I CAN print in IE, word, .pdf files etc. just not from firefox. I've even uninstalled and reinstalled the printer with same result :( is firefox forcing me to move to chrome or IE??

Penyelesaian terpilih

tried that and didn't work. :( 

I did a system restore to the evening before (when it worked perfectly) and working fine now.  lesson learned: don't fix what's not broken!
Baca jawapan ini dalam konteks 👍 0

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

Currently you have two versions of your printer software being recognized by Firefox. Is the (2) printer selected in the Printer - Name dialog box??
print.printer_HP_Officejet_6500_E709n_Series.print....
print.printer_HP_Officejet_6500_E709n_Series_(2).print....


See this:
http://kb.mozillazine.org/Problems_printing_web_pages

akeim1
akeim1 Pemilik Soalan
more options

Penyelesaian Terpilih

tried that and didn't work. :( 

I did a system restore to the evening before (when it worked perfectly) and working fine now.  lesson learned: don't fix what's not broken!