Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Green Screen on Youtube

  • 3 balasan
  • 23 ada masalah ini
  • 4 paparan
  • Balasan terakhir oleh Terry

more options

The last upgrade from Firefox caused YouTube Videos to stop playing, instead I just get a green screen. If I use a different Browser (MS) everything works.

The last upgrade from Firefox caused YouTube Videos to stop playing, instead I just get a green screen. If I use a different Browser (MS) everything works.

All Replies (3)

more options

Show the issue. What version of Firefox? Did you try Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#search104 What security software are your running? What version of Win10? If Pro, can you fire up Windows Sandbox and see if you have the same issues in the VM? https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/

more options

Try disabling Tracking Protection for the site.

more options

Fixed in Fx 120.0.1.

https://www.mozilla.org/en-US/firefox/120.0.1/releasenotes/


If not installing that, you could disable hardware acceleration or it may be enough to change the preference in about:config mentioned below to false. In either case, you have to restart the browser after making the change.

https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration https://support.mozilla.org/en-US/kb/about-config-editor-firefox media.hardware-video-decoding.enabled