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Email Not Downloading Into Inbox

  • 3 balasan
  • 1 ada masalah ini
  • 6 paparan
  • Balasan terakhir oleh Wayne Mery

saritagreenberg
saritagreenberg
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Thunderbird updated a couple of days ago and ever since then, one of my accounts is downloading the same single email every time I check for mail. It will say it is downloading "1 of xxx" and then load the same one (something from 12/5 at 10:31 am) and then stop after the one email appears. If I hit Get Messages again, the exact same thing happens. I can send email, but incoming emails are not downloading to my inbox. (I use Thunderbird for two other accounts and they are fine. It is only this one account.) Does anyone know how to resolve this issue?

Thunderbird updated a couple of days ago and ever since then, one of my accounts is downloading the same single email every time I check for mail. It will say it is downloading "1 of xxx" and then load the same one (something from 12/5 at 10:31 am) and then stop after the one email appears. If I hit Get Messages again, the exact same thing happens. I can send email, but incoming emails are not downloading to my inbox. (I use Thunderbird for two other accounts and they are fine. It is only this one account.) Does anyone know how to resolve this issue?
Lampirkan skrinsyot

Penyelesaian terpilih

hi, some AV/FW/SS (anti-virus, firewall, security-suite software) intercepts communicaiton with mail-servers, which is not a secure or privacy friendly function, please disable your AV/FW/SS mail-proteciton feats, here, but if it has EXCEPTION sub-option, then add your (IMAP/PO3 & SMTP) mail-server address into the EXCEPTION / EXCLUSION list & try again TB.

why only one out of your three mail-accounts in TB is not-working, supporters here need to know, what MSP/ISP is used by that one, provide more info.

make sure mail-server address, protocol, auth-methos, port, etc are exactly right/correct, what your ISP/MSP tells you to set.

many ISP/MSP recently upgrade their server side systems, you may need to use SMK (secure mail key) or Oauth2 based acceess.

there are TB addon/extension, to remove Duplicates, use one of such.

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All Replies (3)

atErik
atErik
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Penyelesaian Terpilih

hi, some AV/FW/SS (anti-virus, firewall, security-suite software) intercepts communicaiton with mail-servers, which is not a secure or privacy friendly function, please disable your AV/FW/SS mail-proteciton feats, here, but if it has EXCEPTION sub-option, then add your (IMAP/PO3 & SMTP) mail-server address into the EXCEPTION / EXCLUSION list & try again TB.

why only one out of your three mail-accounts in TB is not-working, supporters here need to know, what MSP/ISP is used by that one, provide more info.

make sure mail-server address, protocol, auth-methos, port, etc are exactly right/correct, what your ISP/MSP tells you to set.

many ISP/MSP recently upgrade their server side systems, you may need to use SMK (secure mail key) or Oauth2 based acceess.

there are TB addon/extension, to remove Duplicates, use one of such.

sfhowes
sfhowes
  • Top 25 Contributor
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See https://support.mozilla.org/en-US/questions/1317235

Is this message actually from Amazon or is it spam impersonating Amazon?

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
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See https://support.mozilla.org/en-US/kb/cannot-receive-messages