Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

TRUNCATED is driving me crazy ??? HELP!!!!

  • 6 balasan
  • 1 ada masalah ini
  • 4 paparan
  • Balasan terakhir oleh Toad-Hall

more options

All of a sudden everything has this message "This message exceeded the Maximum Message Size set in Account Settings, so we have only downloaded the first few lines from the mail server. TRUNCATED, how the hell do I fix this, did system restore and that did NOT help!!!!

All of a sudden everything has this message "This message exceeded the Maximum Message Size set in Account Settings, so we have only downloaded the first few lines from the mail server. TRUNCATED, how the hell do I fix this, did system restore and that did NOT help!!!!

All Replies (6)

more options

Look under Tools/Account Settings, Synchronization & Storage for the account, in the Disk Space section: 'Don't download messages greater than'.

more options

I tried to find this BUT there is NO such space in the disc section to do this

more options

Synchronization & Storage is for IMAP accounts. For POP accounts, the corresponding section in Account Settings is Disk Space.

more options

Still unable to do anything about download size

more options

The same this morning all are TRUNCATED tried to fix still the same

more options
  • Menu icon > Options > Options > Advanced > 'General' tab
  • click on 'Config Editor' button
  • In top search type: limit_offline

look for this line:

  • mail.server.default.limit_offline_message_size;

If the Value says 'True':

  • double click on that line to change it to 'False'

If you see a line that looks like:

  • mail.server.server3.limit_offline_message_size

note the server number may be different

If the Value says 'True':

  • double click on that line to change it to 'False'
  • close the window - top right X
  • click on 'OK'

Report back on whether you needed to change anything back to false.

Then restart Thunderbird and check those values to see if anything has reverted back.


Also: Do you use anything like CCLeaner or an Anti-virus program which is set to clean up files ?