Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

Firefox crashes

  • 1 balasan
  • 5 ada masalah ini
  • 1 paparan
  • Balasan terakhir oleh user633449

Netspike
Netspike
more options

Although Firefox 37 is already released, I still can't update (still stuck in Firefox 36.0.4). When I see the window "About Firefox" a message that my browser is updated appears.

I downloaded the setup file of Firefox 37. I installed it as I always do and when opening Firefox, a failure occurs and this unexpectedly quits.

I don't understand because my Firefox doesn't detect the update. I even tried to do a clean install (not upgrade) and still the problem of "unexpected shutdown" is happening.

Although Firefox 37 is already released, I still can't update (still stuck in Firefox 36.0.4). When I see the window "About Firefox" a message that my browser is updated appears. I downloaded the setup file of Firefox 37. I installed it as I always do and when opening Firefox, a failure occurs and this unexpectedly quits. I don't understand because my Firefox doesn't detect the update. I even tried to do a clean install (not upgrade) and still the problem of "unexpected shutdown" is happening.

Penyelesaian terpilih

We have temporarily turned off updates to Firefox 37 because of a crash on windows. We will fix this and release a 37.0.1 that you will be able to update to.

Baca jawapan ini dalam konteks 👍 1

All Replies (1)

user633449
user633449
more options

Penyelesaian Terpilih

We have temporarily turned off updates to Firefox 37 because of a crash on windows. We will fix this and release a 37.0.1 that you will be able to update to.