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How do I get facebook videos to work?

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  • Balasan terakhir oleh guigs

eemag
eemag
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Facebook videos on the main feed show a still image and a loading sign but never play and when I click on them I get a black screen and a loading sign. However, the video never plays. This previous question states exactly what I'm talking about (with pictures) but unfortunately, they never received a solution... https://support.mozilla.org/en-US/questions/1048004 If anyone one has had a similar problem or knows how to fix it, please, please tell me? Thanks!

Facebook videos on the main feed show a still image and a loading sign but never play and when I click on them I get a black screen and a loading sign. However, the video never plays. This previous question states exactly what I'm talking about (with pictures) but unfortunately, they never received a solution... https://support.mozilla.org/en-US/questions/1048004 If anyone one has had a similar problem or knows how to fix it, please, please tell me? Thanks!

Diubah oleh eemag

All Replies (1)

guigs
guigs
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Hello,

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  1. Open Firefox Options window (Preferences on Mac or Linux) as follows:
    • In Firefox 29.0 and above, click the menu button New Fx Menu and select Options for Windows or Preferences on Mac or Linux.
    • In Firefox 28.0 and previous versions, click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  2. In the Firefox Options (or Preferences) window, click the Advanced tab, then select General.
  3. In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  4. Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Did this fix your problems? Please report back to us!

Thank you.