Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Having lots of problems with my firefox. It does not download when I click unless I restart the firefox many times. It does not open a new windows. Help please!

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

Chung2
Chung2
more options

2 problems:

1. Files aren't downloaded when I click download. It only downloads after I restart the firefox many times.

2. New windows aren't being opened.

Help please. I've encountered the first problem since way back, but it wasn't this severe, now the downloading is very limited as I have to restart firefox many many times.

2 problems: 1. Files aren't downloaded when I click download. It only downloads after I restart the firefox many times. 2. New windows aren't being opened. Help please. I've encountered the first problem since way back, but it wasn't this severe, now the downloading is very limited as I have to restart firefox many many times.

All Replies (2)

iamjayakumars
iamjayakumars
more options

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.

Some security software is also able to block new window.

Which security software (firewall, anti-virus) do you have?

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See: