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Can't download updates

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

ilovegar
ilovegar
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When downloading firefox ti says that after it downloads it will ask me to drag the firefox icon into my applications folder. It doesn't ask me to, doesn't show an icon to drag and I don't know where my folder is! Help!

When downloading firefox ti says that after it downloads it will ask me to drag the firefox icon into my applications folder. It doesn't ask me to, doesn't show an icon to drag and I don't know where my folder is! Help!

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.

Make sure that Firefox gets installed properly.
Open the DMG file and drag the Firefox program to the application folder on your hard drive.
You shouldn't double-click the Firefox application to run it from the disk image, but drag it out of the DMG folder instead.