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When creating sync account, CAPTCHA bugged, account locked

  • 1 reply
  • 5 have this problem
  • 6 views
  • Last reply by jsbiff

jsbiff
jsbiff
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I downloaded the Sync Add-On for FF 3.6.13 (Win Vista 32-bit), and went through the setup wizard to create a new sync account on the 'official' sync server.

The wizard got to a screen where there was a heading to the effect of "Prove you are not a robot", at which point I suppose a CAPTCHA was *supposed* to load, but it NEVER DID. So, since I couldn't enter the CAPTCHA, because it never loaded, and I couldn't proceed, I canceled the setup wizard, and tried to start over.

But, now my account seems to be locked. I can't create a new account with the same email address, can't reset the password, and can't login to Sync.

How do I get my account unlocked?

I downloaded the Sync Add-On for FF 3.6.13 (Win Vista 32-bit), and went through the setup wizard to create a new sync account on the 'official' sync server. The wizard got to a screen where there was a heading to the effect of "Prove you are not a robot", at which point I suppose a CAPTCHA was *supposed* to load, but it NEVER DID. So, since I couldn't enter the CAPTCHA, because it never loaded, and I couldn't proceed, I canceled the setup wizard, and tried to start over. But, now my account seems to be locked. I can't create a new account with the same email address, can't reset the password, and can't login to Sync. How do I get my account unlocked?

All Replies (1)

jsbiff
jsbiff Question owner
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Ok, I got this figured out. I had tried doing the "create account" again, but it was complaining that the 'new password cannot be the same as the current password', which, when creating a 'new' account doesn't seem to make much sense. *However*, I was able to get it to proceed with creating a new account if I just entered a brand new password.

When I got to the CAPTCHA screen again, it again had a basically empty window, but this time I waited longer (a minute or two), and *eventually* the CAPTCHA loaded.

If the CAPTHCA is taking a long time to load, you need to give users some sort of feedback in the User Interface that it's still trying to load the CAPTCHA. It just looks like a broken interface, from a user perspective.