We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can't view the security certificate in SSL/TLS sites with Firefox 3.6.10 Win 7 (32)

  • 3 replies
  • 16 have this problem
  • 19 views
  • Last reply by cor-el

mikeallen1000
mikeallen1000
more options

When I click on the blue or green "secure connection" icon in Firefox 3.6 versions, running Windows 32, and click "more information" button, the view certificate button is locked (does not work). Furthermore the text in this window is a bit garbled in layout terms.

I have another Win 7 machine, which runs on 64 bit, and I don't get the same problem with this configuration.

When I click on the blue or green "secure connection" icon in Firefox 3.6 versions, running Windows 32, and click "more information" button, the view certificate button is locked (does not work). Furthermore the text in this window is a bit garbled in layout terms. I have another Win 7 machine, which runs on 64 bit, and I don't get the same problem with this configuration.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

mikeallen1000
mikeallen1000 Question owner
more options

Thanks. No change however. I still can't view the certificate and the fonts are semi-garbled. (using safe mode with all add-ons disabled). I don't use an added theme.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Rename or delete secmod.db (secmod.db.old) and possibly cert8.db (cert8.db.old) in the Profile Folder in case there is a problem with those files.

Create a new profile as a test to check if your current profile is causing the problems See Basic Troubleshooting: Make a new profile

If that new profile works then you can transfer some files from the old profile to that new profile (be careful not to copy corrupted files)

See http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox