Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Mail is not deleting

Doug Sooley
Doug Sooley
more options

One of my account mailboxes now, when I hit delete, the message never goes to trash. It goes from unread to read, but I can only delete the mail through the GMail interface. Even if I drag the messages into the trash, they stay in the inbox?

One of my account mailboxes now, when I hit delete, the message never goes to trash. It goes from unread to read, but I can only delete the mail through the GMail interface. Even if I drag the messages into the trash, they stay in the inbox?

Chosen solution

The gmail recommendation is to 'Just mark it as deleted' in Server Settings, when deleting a message. A deleted message will appear with a red X and the header has a strikethrough. Next time the folder syncs, or if you choose another folder and then select the first folder, the message will disappear from the Threads Pane.

Read this answer in context 👍 0

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Chosen Solution

The gmail recommendation is to 'Just mark it as deleted' in Server Settings, when deleting a message. A deleted message will appear with a red X and the header has a strikethrough. Next time the folder syncs, or if you choose another folder and then select the first folder, the message will disappear from the Threads Pane.

Doug Sooley
Doug Sooley Question owner
more options

It magically started working again after I closed TB down and left it closed for a bit.