We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have no idea how to get my email with this new migration. Very frustrated

more options

My email has been completely changed and I can't sign in. It won't accept my login or password and when I ask for a reset, it won't send the email information to any of my email accounts. Thanks for any help.

My email has been completely changed and I can't sign in. It won't accept my login or password and when I ask for a reset, it won't send the email information to any of my email accounts. Thanks for any help.

All Replies (2)

more options

Never mind. I don't know how, but I recovered my email. Scary.

more options

FYI: Thunderbird has nothing to do with your email password and is not going to send you anything to do with it. There is no place in Thunderbird to even ask for such info. Email passwords are administered with your email provider who apparently took a few hours off and finally fixed their issue.