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When saving a webpage, if I hit ESC key twice, Firefox crashes.

  • 3 replies
  • 1 has this problem
  • 15 views
  • Last reply by cor-el

jerryl247
jerryl247
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This happens whether I'm trying to save a complete webpage or text only, and seems to happen at most websites I try.

This happens whether I'm trying to save a complete webpage or text only, and seems to happen at most websites I try.

Chosen solution

I notice that the crash reports show a rather low amount of memory and no virtual memory. 

{22fb20f4-0a5f-414e-8ac6-90d3d0181114}
 architecture : "x86-64"
 version : "63.0"
 memoryMB : 3006
 virtualMaxMB : null

{84da00a6-b4ce-4ff0-a316-742e00181114}
 architecture : "x86-64"
 version : "62.0.3"
 memoryMB : 1998
 virtualMaxMB : null

How much memory is available for the temp folder?

Did you check the default download location in Options/Preferences?

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All Replies (3)

FredMcD
FredMcD
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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

jerryl247
jerryl247 Question owner
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bp-22fb20f4-0a5f-414e-8ac6-90d3d0181114 11/14/18 12:31 AM bp-84da00a6-b4ce-4ff0-a316-742e00181114 11/14/18 12:29 AM bp-8b9fcef0-589a-4807-be7c-06c770181105 11/4/18 4:43 PM bp-8da2c864-1301-41e8-91ae-4d2380181104 11/4/18 12:58 AM bp-9478d5c5-7f83-4179-92fa-b5ef90181031 10/31/18 3:13 AM bp-c0b75895-0558-4c05-8b51-a06310181030 10/30/18 5:25 AM bp-63bc139b-52ba-410d-bdd4-9b4560181029 10/29/18 1:34 AM bp-1b91cbd1-e9f0-4154-be49-0f6590181027 10/27/18 2:11 AM bp-267b4f99-f9ea-4742-b989-dcf940181021 10/20/18 7:47 PM bp-58d5fea1-b4f6-48ca-8b13-a408f0181016 10/15/18 8:52 PM

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

I notice that the crash reports show a rather low amount of memory and no virtual memory. 

{22fb20f4-0a5f-414e-8ac6-90d3d0181114}
 architecture : "x86-64"
 version : "63.0"
 memoryMB : 3006
 virtualMaxMB : null

{84da00a6-b4ce-4ff0-a316-742e00181114}
 architecture : "x86-64"
 version : "62.0.3"
 memoryMB : 1998
 virtualMaxMB : null

How much memory is available for the temp folder?

Did you check the default download location in Options/Preferences?