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Firefox crashes

  • 1 reply
  • 1 has this problem
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  • Last reply by FredMcD

imotc71
imotc71
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When I try to launch FF it does not open but rather displays a message that "The application had a problem and crashed." crash reporter was unable to submit a report and under Details, it says: "The application didn't leave an application data file".

It is a brand new installation of FF after uninstalling the previous version, removing all profile directories, all program directories and starting with a clean install, no plugins.

What I have found in crash directory is the following:

crash.main.2 1539778728 6d166a8e-4404-4487-b0a1-1b079410f7d3 ServerURL=https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=60.2.0&buildid=20180903060751 StartupTime=1539778728 SafeMode=1 ProductName=Firefox Vendor=Mozilla InstallTime=1539708146 CPUMicrocodeVersion=0xc6 ReleaseChannel=esr Version=60.2.0 AppInitDLLs=PGPmapih.dll StartupCrash=1 BuildID=20180903060751 ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384} CrashTime=1539778728 UptimeTS=4.359535702 SecondsSinceLastCrash=104 SystemMemoryUsePercentage=47 TotalVirtualMemory=4294836224 AvailableVirtualMemory=4032708608 TotalPageFile=19560964096 AvailablePageFile=8425713664 TotalPhysicalMemory=17010827264 AvailablePhysicalMemory=8893947904 ThreadIdNameMapping=

When I try to launch FF it does not open but rather displays a message that "The application had a problem and crashed." crash reporter was unable to submit a report and under Details, it says: "The application didn't leave an application data file". It is a brand new installation of FF after uninstalling the previous version, removing all profile directories, all program directories and starting with a clean install, no plugins. What I have found in crash directory is the following: crash.main.2 1539778728 6d166a8e-4404-4487-b0a1-1b079410f7d3 ServerURL=https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=60.2.0&buildid=20180903060751 StartupTime=1539778728 SafeMode=1 ProductName=Firefox Vendor=Mozilla InstallTime=1539708146 CPUMicrocodeVersion=0xc6 ReleaseChannel=esr Version=60.2.0 AppInitDLLs=PGPmapih.dll StartupCrash=1 BuildID=20180903060751 ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384} CrashTime=1539778728 UptimeTS=4.359535702 SecondsSinceLastCrash=104 SystemMemoryUsePercentage=47 TotalVirtualMemory=4294836224 AvailableVirtualMemory=4032708608 TotalPageFile=19560964096 AvailablePageFile=8425713664 TotalPhysicalMemory=17010827264 AvailablePhysicalMemory=8893947904 ThreadIdNameMapping=

All Replies (1)

FredMcD
FredMcD
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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support