We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Frozen facebook, blackouts, need to find a browser that works

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by Shadow110

joycenoon64
joycenoon64
more options

Firefox not responding, every half hour. Not okay. Surely there are browsers with better service.

Firefox not responding, every half hour. Not okay. Surely there are browsers with better service.

All Replies (1)

Shadow110
Shadow110
more options

Hi, thanks for leaving send info to Mozilla ticked. Made my job so so much easier.

https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration TRY NO HARDWARE ACCELERATION

Please update your video card drivers as they are crashing. https://support.amd.com/en-us/download AMD Radeon HD 8670D as per : failures: [u'[GFX1-]: DXVA2D3D11 just crashed; hardware video will be disabled.', u'[GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash.']

If at all possible update your motherboard drivers also. Doubt there is a page up for them now since are taken down when old. Use CPU-Z it will give you make and model to find on manufactures site if available.

Note : Firefox 56.0.2 is current release https://www.mozilla.org/firefox/all/ Full Version Installer Note : Firefox 57 Quantum release date Nov 14th https://www.mozilla.org/en-US/firefox/quantum/ Note : Legacy Extensions will be disabled and or removed.

Please let us know if this solved your issue or if need further assistance.