We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

receiving same junk email repeatedly all post marked at 3:39 AM, getting no other mail

more options

Responded to A POP-UP message to 'update' ThunderBird. Did so, and ever since been continuously been receiving one particular junk mail asking me to " check my credit score ". The same message, probably 15 minutes over last 12 hours. No other incoming messages appear. When I ask Thunderbird to " receive all messages " I get a message box stating that the my account is being 'processed'. I've marked the message as junk and ask for junk-rules to be applied but the offending message continues. It's not a pretty picture!

Responded to A POP-UP message to 'update' ThunderBird. Did so, and ever since been continuously been receiving one particular junk mail asking me to " check my credit score ". The same message, probably 15 minutes over last 12 hours. No other incoming messages appear. When I ask Thunderbird to " receive all messages " I get a message box stating that the my account is being 'processed'. I've marked the message as junk and ask for junk-rules to be applied but the offending message continues. It's not a pretty picture!

All Replies (1)

more options

Go log into your account at your providers web mail page and delete the problem message.