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Why wont Firefox work with Windows 10?

  • 3 replies
  • 5 have this problem
  • 2 views
  • Last reply by philipp

lordsnooty
lordsnooty
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Have stupidly "upgraded" to Windows 10 from Windows 7 - doh!

Now Firefox wont work. Is there a fix, or do I dump Windows 10?

Have stupidly "upgraded" to Windows 10 from Windows 7 - doh! Now Firefox wont work. Is there a fix, or do I dump Windows 10?

All Replies (3)

philipp
philipp
  • Moderator
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hi, can you explain in a bit more detail what doesn't work?

lordsnooty
lordsnooty Question owner
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Firefox browser just wont open. Have to use Edge which is a dead loss because it will not support Trusteer Rapport.

philipp
philipp
  • Moderator
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do you get an error message/crash reporter when you try to open firefox?

If so, please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.