We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

My password does not work and I do not get the password reset email.

  • 3 valiny
  • 20 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i FredMcD

susuknitter
susuknitter
more options

I was trying to setup Firefox sync, and set up a username and password. I got the verify email, and verified. When I tried to log into my firefox account, it said the password was wrong. When asked to reset the password, I did not get the reset password email. I tried to set up a new account, but Firefox said that there was already an account with my email address. So, what next?

I was trying to setup Firefox sync, and set up a username and password. I got the verify email, and verified. When I tried to log into my firefox account, it said the password was wrong. When asked to reset the password, I did not get the reset password email. I tried to set up a new account, but Firefox said that there was already an account with my email address. So, what next?

Vahaolana nofidina

Are you talking about this web site, the add-on site, sync? Each is a separate account. If you log into one with the others password, no good.

Hamaky an'ity valiny ity @ sehatra 👍 1

All Replies (3)

FredMcD
FredMcD
more options

Vahaolana Nofidina

Are you talking about this web site, the add-on site, sync? Each is a separate account. If you log into one with the others password, no good.

susuknitter
susuknitter Tompon'ny fanontaniana
more options

This is on Firefox sync. I tried again, and still don't get the password reset email.

FredMcD
FredMcD
more options

Check the email you entered. A good idea would be to remove everything and start over.