Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

printer not activated error code 20 after updating firefox to v13

  • 2 valiny
  • 3 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i akeim1

akeim1
akeim1
more options

I updated to firefox 13.0.1 and getting printer not activated error code 20. checked printer and it's set as default. nothing else has changed and I CAN print in IE, word, .pdf files etc. just not from firefox. I've even uninstalled and reinstalled the printer with same result  :( is firefox forcing me to move to chrome or IE??

I updated to firefox 13.0.1 and getting printer not activated error code 20. checked printer and it's set as default. nothing else has changed and I CAN print in IE, word, .pdf files etc. just not from firefox. I've even uninstalled and reinstalled the printer with same result :( is firefox forcing me to move to chrome or IE??

Vahaolana nofidina

tried that and didn't work. :( 

I did a system restore to the evening before (when it worked perfectly) and working fine now.  lesson learned: don't fix what's not broken!
Hamaky an'ity valiny ity @ sehatra 👍 0

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

Currently you have two versions of your printer software being recognized by Firefox. Is the (2) printer selected in the Printer - Name dialog box??
print.printer_HP_Officejet_6500_E709n_Series.print....
print.printer_HP_Officejet_6500_E709n_Series_(2).print....


See this:
http://kb.mozillazine.org/Problems_printing_web_pages

akeim1
akeim1 Tompon'ny fanontaniana
more options

Vahaolana Nofidina

tried that and didn't work. :( 

I did a system restore to the evening before (when it worked perfectly) and working fine now.  lesson learned: don't fix what's not broken!