Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Firefox will not connect to the internet UNLESS I open IE or Chrome first.

  • 1 valiny
  • 1 manana an'ity olana ity
  • 2 views
  • Valiny farany nomen'i cor-el

more options

This has been happening since the last update (v 11). Firefox will not connect to the internet. BUT... if I open either Chrome or IE and THEN open Firefox, it does connect.

This has been happening since the last update (v 11). Firefox will not connect to the internet. BUT... if I open either Chrome or IE and THEN open Firefox, it does connect.

All Replies (1)

more options

A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See: