Firefox update 8 for windows does not recognise me as an administrator. Windows 7 home control panel shows i am an administrator. What gives and how can i make the update?
hardware: Lenovo G56 laptop OS Windows 7 Home usual logon is using Veriface, but that executes my password. The upgrade window asks to choose between two profiles: one is mine, where username and password are pre-filled and greyed out, the other is called Administrator, with no password. If I insert my password in this field it saya 'no such account' and if Is elect my own logon (I am the only user btw!) it says I do not have sufficient privileges! I am going to create a second user, also an Administrator, and see if that might overcome this issue...
All Replies (1)
If there are problems with updating then best is to download the full version and uninstall the currently installed version and delete the Firefox program folder to remove any leftover files.
Download a fresh Firefox copy and save the file to the desktop.
- Firefox 8.0.x: http://www.mozilla.com/en-US/firefox/all.html
Uninstall your current Firefox version if possible.
- Do not remove personal data when you uninstall the current version or you lose your bookmarks and other data in the profile folder.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
- It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.