Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

New update took away my Norton toolbar and I want it back

  • 2 valiny
  • 32 manana an'ity olana ity
  • 2 views
  • Valiny farany nomen'i sheribenton

sheribenton
sheribenton
more options

I ran the update you suggested and lost my Norton toolbar with all my logins and passwords. How do I go back to the old Firefox and get my Norton toolbar back. I do not like this version at all!

I ran the update you suggested and lost my Norton toolbar with all my logins and passwords. How do I go back to the old Firefox and get my Norton toolbar back. I do not like this version at all!

All Replies (2)

TonyE
TonyE
  • Moderator
more options

Symantec need to update their Firefox add-ons so that they are compatible with Firefox 4. They have indicated that for Norton 360 they plan to release an update to Norton 360 to support Firefox 4 in early May - http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20100720113635EN&ln=en_US

I do not know about the time scale for updates for other Norton products. Pending the update by Symantec, if you want to use the Norton add-ons you will need to downgrade to Firefox 3.6.

To downgrade to Firefox 3.6 first uninstall Firefox 4, but do not select the option to "Remove my Firefox personal data". If you select that option it will delete your bookmarks, passwords and other user data.

You can then install the latest version of Firefox 3.6 available from http://www.mozilla.com/en-US/firefox/all-older.html - it will automatically use your current bookmarks, passwords etc.

To avoid possible problems with downgrading, I recommend going to your profile folder and deleting the following files if they exist - extensions.cache, extensions.rdf, extensions.ini, extensions.sqlite and localstore.rdf. Deleting these files will force Firefox to rebuild the list of installed extensions, checking their compatibility, and reset toolbar customizations.

For details of how to find your profile folder see https://support.mozilla.com/kb/Profiles

sheribenton
sheribenton Tompon'ny fanontaniana
more options

Since I did not have a way to contact Firefox directly, I contacted Norton. They immediately realized what the problem was and helped me return to the older version of Firefox in order to retrieve my Norton toolbar. Norton's tech support is amazing!