Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Unable To View Any Videos in Firefox

  • 5 valiny
  • 1 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i Derph

more options

Firefox is not playing any videos on my device. Will typically 'spin' as if loading.

Every site repeats the same stupid troubleshooting steps. I have already: Cleared cookies and cache, Disabled all themes and extensions, Tried in troubleshooting mode, Disabled hardware acceleration, 'refreshed' Firefox, Did a complete uninstall, including deleting %APPDATA%\Mozilla\ and reinstalled.

Videos play just fine in other browsers, like Google Chrome

Running Firefox 97.0.1 (Up to date) on Windows 10, Version 21H2

Firefox is not playing any videos on my device. Will typically 'spin' as if loading. Every site repeats the same stupid troubleshooting steps. I have already: Cleared cookies and cache, Disabled all themes and extensions, Tried in troubleshooting mode, Disabled hardware acceleration, 'refreshed' Firefox, Did a complete uninstall, including deleting %APPDATA%\Mozilla\ and reinstalled. Videos play just fine in other browsers, like Google Chrome Running Firefox 97.0.1 (Up to date) on Windows 10, Version 21H2
Sarin'efijery napaingotra

Vahaolana nofidina

No addons.

Problem fixed itself a couple days ago. ¯\_(ツ)_/¯

Hamaky an'ity valiny ity @ sehatra 👍 1

All Replies (5)

more options

What security software are you running? see screenshot

Novain'i jonzn4SUSE t@

more options

Is that the screenshot you meant to post, Jonzn?

It's an employer-provided laptop that runs Cortex XDR. I don't reckon that Cortex XDR would be the problem though, because my prior laptop had Cortex XDR as well and it ran without any issues.

more options

Hi

Do you have any add-ons installed in Firefox?

more options

Try Windows in Safe Mode.

more options

Vahaolana Nofidina

No addons.

Problem fixed itself a couple days ago. ¯\_(ツ)_/¯